Faubourg 21
+ 112
Etsi paras hotelli kaupungissa Bryssel päivämäärien, hinnan tai mieltymysten mukaan
Vertaile satojen sivustojen tarjouksia hotelliin Faubourg 21 samassa paikassa
Etsi tarjous, johon sisältyy ilmainen peruutus tai jolla on erinomaiset arvosanat
Vertaa huoneita ja hintoja
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Poimintoja
Sisäänkirjautuminen alkaen: | 15.00 |
|---|---|
Uloskirjautuminen ennen: | 12.00 |
Aamiainen | Aamiainen saatavilla |
Lemmikit | Lemmikkieläimiä ei sallita |
Lapset | Lapsia ei sallita tähän hotelliin |
Mukavuudet
Wi-Fi
Pysäköinti
Ilmastointi
Kuntoilukeskus
Kylpylä
Vastaanottotiskin työntekijä aina paikalla
Faubourg 21: arvostelut
Arvostelut tarjoaa 
Pariskunta
Kommentti: 25.7.2026
A beautiful stay
Faubourg 21 was one of the best hotels I’ve ever stayed at. The breakfast felt truly exceptional, almost like dining in a Michelin-level restaurant, with outstanding quality and presentation. The room was beautiful, very comfortable, and thoughtfully designed, and the location was also excellent for exploring the city. Overall, it was a fantastic stay, and I would happily return.
Hotellin vastaus
Kommentti: 28.7.2026
Dear 692alenay,
Thank you for sharing such a wonderful review of your stay at Faubourg 21.
We are truly honoured to know that your experience ranks among the very best you have enjoyed. Your kind words about our breakfast are especially meaningful, and we are delighted that its quality and presentation left such a lasting impression. Our culinary team will be thrilled to learn that you compared it to a Michelin-level dining experience.
It is equally rewarding to know that you appreciated the comfort and thoughtful design of your room, as well as our privileged location for discovering the city.
Your generous feedback is the greatest encouragement for our entire team. We would be delighted to welcome you back to Faubourg 21 for another memorable stay and to create many more exceptional moments together.
With our warmest regards,
Loic Twardowski
Deputy manager
Thank you for sharing such a wonderful review of your stay at Faubourg 21.
We are truly honoured to know that your experience ranks among the very best you have enjoyed. Your kind words about our breakfast are especially meaningful, and we are delighted that its quality and presentation left such a lasting impression. Our culinary team will be thrilled to learn that you compared it to a Michelin-level dining experience.
It is equally rewarding to know that you appreciated the comfort and thoughtful design of your room, as well as our privileged location for discovering the city.
Your generous feedback is the greatest encouragement for our entire team. We would be delighted to welcome you back to Faubourg 21 for another memorable stay and to create many more exceptional moments together.
With our warmest regards,
Loic Twardowski
Deputy manager
Liikematkustaja
Kommentti: 29.7.2026
Exception Ambience and great food let down by poor service
The ambience is exceptional and the food at breakfast was executed very well. However, the hotel was severely let down by often no-existent service. For example, at check out, I called repeatedly over ten minutes for help with my bags; no one answered. When I went down to the desk, the person anttending seemed confused and he lacked customer service skills and warmth.
And during the breakfast, the waitress could not understand English. I respect that English is not the main language in Brussels; nevertheless, for in five-start hotels of this standard, the expectation is for English speaking staff.
This hotel has the potential to be amazing, but its service quality first needs to match the high standard of its ambience and food.
And during the breakfast, the waitress could not understand English. I respect that English is not the main language in Brussels; nevertheless, for in five-start hotels of this standard, the expectation is for English speaking staff.
This hotel has the potential to be amazing, but its service quality first needs to match the high standard of its ambience and food.
Hotellin vastaus
Kommentti: 4.8.2026
Dear fl00fs,
Thank you for taking the time to share your feedback.
We are delighted that you enjoyed the unique atmosphere of our hotel and the quality of our breakfast. However, I am truly sorry that the service you experienced did not reflect the standards we strive to deliver, particularly at check-out and during breakfast. Your comments have been shared with the relevant teams, as they are invaluable in helping us improve.
I would be delighted to personally look after your next reservation and ensure your next stay reflects the level of service you should expect from us. We would greatly appreciate the opportunity to make up for this first experience.
We look forward to welcoming you back.
Kind regards,
Loic Twardowski
Deputy manager
Thank you for taking the time to share your feedback.
We are delighted that you enjoyed the unique atmosphere of our hotel and the quality of our breakfast. However, I am truly sorry that the service you experienced did not reflect the standards we strive to deliver, particularly at check-out and during breakfast. Your comments have been shared with the relevant teams, as they are invaluable in helping us improve.
I would be delighted to personally look after your next reservation and ensure your next stay reflects the level of service you should expect from us. We would greatly appreciate the opportunity to make up for this first experience.
We look forward to welcoming you back.
Kind regards,
Loic Twardowski
Deputy manager
Yksin matkustavat
Kommentti: 1.7.2026
Majoittui: kesä 2026
Business solo traveller - very happy
I spent 2 days in Faubourg 21 and found my new absolute favourite place to stay when I am in Brussels.
The room was faboluos, the reception lovely and personalized, breakfast was perfect, and my only sadness is I had no time to use the spa.
The hotel is also in a very central location, close to every public transport imaginable, but, noise is so unnoticeable I forgot I was in the middle of the city.
The melatonin gummie left on my pillow helped me feel really cared for, and sleep even better.
And on top of this, the hotel looks like a work of art, the design is impeccable, a feast for the eyes.
The room was faboluos, the reception lovely and personalized, breakfast was perfect, and my only sadness is I had no time to use the spa.
The hotel is also in a very central location, close to every public transport imaginable, but, noise is so unnoticeable I forgot I was in the middle of the city.
The melatonin gummie left on my pillow helped me feel really cared for, and sleep even better.
And on top of this, the hotel looks like a work of art, the design is impeccable, a feast for the eyes.
Hotellin vastaus
Kommentti: 2.7.2026
Dear Guest,
Thank you so much for your wonderful review and for choosing Faubourg 21 during your business trip to Brussels.
We are truly delighted to hear that we have become your new favourite place to stay. It is especially rewarding to know that you enjoyed your room, our personalised welcome, the breakfast, and the peaceful atmosphere despite our central location.
We are also pleased that you appreciated the little bedtime touch with the melatonin gummy. It is these thoughtful details that we hope make every guest feel genuinely cared for.
Your compliments on the hotel's design mean a great deal to us. We are passionate about creating an environment that is both inspiring and comfortable, so knowing you found it "a work of art" is incredibly rewarding.
We hope that next time you will have the opportunity to relax and enjoy our spa as well. We look forward to welcoming you back to Faubourg 21 very soon.
Warm regards,
Loic Twardowski
Deputy manager
Thank you so much for your wonderful review and for choosing Faubourg 21 during your business trip to Brussels.
We are truly delighted to hear that we have become your new favourite place to stay. It is especially rewarding to know that you enjoyed your room, our personalised welcome, the breakfast, and the peaceful atmosphere despite our central location.
We are also pleased that you appreciated the little bedtime touch with the melatonin gummy. It is these thoughtful details that we hope make every guest feel genuinely cared for.
Your compliments on the hotel's design mean a great deal to us. We are passionate about creating an environment that is both inspiring and comfortable, so knowing you found it "a work of art" is incredibly rewarding.
We hope that next time you will have the opportunity to relax and enjoy our spa as well. We look forward to welcoming you back to Faubourg 21 very soon.
Warm regards,
Loic Twardowski
Deputy manager
Liikematkustaja
Kommentti: 27.7.2026
Breakfast at 45 euros
45 euros for a breakfast is a rip-off
Next to the hotel you can eat very well for 10 euros
Next to the hotel you can eat very well for 10 euros
Hotellin vastaus
Kommentti: 4.8.2026
Cher ABRACAS,
Merci pour votre commentaire.
Nous souhaitons toutefois préciser que nous n'avons retrouvé aucune réservation ni aucun passage dans notre établissement sous ce nom.
Notre petit-déjeuner est proposé exclusivement à la carte, avec des produits de grande qualité, des préparations réalisées à la minute et un service personnalisé, dans le respect des standards d'un hôtel cinq étoiles. Son tarif reflète cette expérience, que chacun est naturellement libre d'apprécier ou non.
Nous serions ravis de vous accueillir prochainement afin que vous puissiez découvrir notre établissement et vous faire votre propre avis.
Cordialement,
Loic Twardowski
Deputy manager
Merci pour votre commentaire.
Nous souhaitons toutefois préciser que nous n'avons retrouvé aucune réservation ni aucun passage dans notre établissement sous ce nom.
Notre petit-déjeuner est proposé exclusivement à la carte, avec des produits de grande qualité, des préparations réalisées à la minute et un service personnalisé, dans le respect des standards d'un hôtel cinq étoiles. Son tarif reflète cette expérience, que chacun est naturellement libre d'apprécier ou non.
Nous serions ravis de vous accueillir prochainement afin que vous puissiez découvrir notre établissement et vous faire votre propre avis.
Cordialement,
Loic Twardowski
Deputy manager
Pariskunta
Kommentti: 20.6.2026
Majoittui: kesä 2026
Beautiful design, but poor comfort and service (summer stay)
I rarely write negative reviews and generally have a high tolerance for hotel quirks, but our stay at Faubourg 21 was disappointing enough that I think other travelers should know what they’re getting.
The good: the design is genuinely beautiful. The restored townhouses, finishes, furniture, and fixtures all look and feel high-end. If you’re here just for the bar, spa, or restaurants, you may have a very different experience.
The location is more complicated. The hotel sits on Avenue Marnix along Brussels’ inner ring. When you step outside you face a wide bike lane, a bus lane, and a busy multi‑lane boulevard. It’s noisy, and several Uber/Bolt drivers were confused about where they could stop. Staff acknowledged this at check‑in but didn’t really offer a practical solution. For confident, transit‑savvy visitors this might be fine; for first‑timers who want to walk the city, it’s not ideal.
Service was the bigger issue. At check‑in we asked if our American Express booking included breakfast (it had at our previous hotel). Instead of checking, the staff member launched into a long explanation about how Amex bookings work through third parties and why what we see isn’t what they see. It felt defensive and unhelpful rather than informative. He also confirmed our phone number and said they would message us on WhatsApp so we could request anything we needed. No message ever came; we had to email the next day just to get their WhatsApp contact.
We arrived June 18 during a major heat wave (over 30°C). Our first room was hot and had a noticeable sewage odor. We assumed it might be coming from outside, dropped our bags, and went out. When we came back, the smell was worse and the room hadn’t cooled. Housekeeping came and immediately suggested a room change. At the desk, we were told the hotel was full and offered a smaller, lower‑category room in another building. Only when I asked if a better option might open the next day did they say yes. We decided to suffer through one night and move the following day. That room also faced the main road, so we had heat, smell, and traffic noise and slept badly.
The air‑conditioning system is a real concern for summer guests. The Siemens thermostat in our room showed around 24.5°C with a maximum cooling offset of –3.0°C, and staff confirmed that was the coldest setting. We ran it at maximum cooling and fan speed; after roughly two hours the room had dropped only about 1°C. There’s one vent in the corner and it simply couldn’t keep up with the heat. In practice, during a heat wave, the room never got cooler than about 22–23°C (low 70s °F). After walking around in 33–35°C heat, that is not the relief you expect at this price point. The response from the front desk was essentially “that’s how the system works.”
The second room we moved into did not have the odor issue but was smaller, with a very tight bathroom. Neither my wife nor I is tall, and the separate toilet felt cramped; taller guests may struggle. The bathroom had a large soaking tub but no proper mounted shower, only a handheld sprayer with nowhere to hook it overhead, which made showering awkward and easy to splash water everywhere. It looked stylish but was not very functional.
There were smaller problems as well: the TV listed many channels that didn’t actually work; there was no “do not disturb” sign in our room; and the single small elevator was quite slow given the multi‑building layout. Individually these are minor, but alongside the heat, smell, and noise they added to the sense that the hotel isn’t operating smoothly yet.
For context, we stayed at Botanic Sanctuary in Antwerp (also a Leading Hotels of the World property) immediately before this, and the difference was stark. There, the staff were warm and proactive and made us feel genuinely welcome. At Faubourg 21, the building looks the part but the service culture and basic comfort are not at the same level.
Belgium has been wonderful and we’ve loved Antwerp and Brussels, but we would not choose Faubourg 21 again—especially not in summer.
The good: the design is genuinely beautiful. The restored townhouses, finishes, furniture, and fixtures all look and feel high-end. If you’re here just for the bar, spa, or restaurants, you may have a very different experience.
The location is more complicated. The hotel sits on Avenue Marnix along Brussels’ inner ring. When you step outside you face a wide bike lane, a bus lane, and a busy multi‑lane boulevard. It’s noisy, and several Uber/Bolt drivers were confused about where they could stop. Staff acknowledged this at check‑in but didn’t really offer a practical solution. For confident, transit‑savvy visitors this might be fine; for first‑timers who want to walk the city, it’s not ideal.
Service was the bigger issue. At check‑in we asked if our American Express booking included breakfast (it had at our previous hotel). Instead of checking, the staff member launched into a long explanation about how Amex bookings work through third parties and why what we see isn’t what they see. It felt defensive and unhelpful rather than informative. He also confirmed our phone number and said they would message us on WhatsApp so we could request anything we needed. No message ever came; we had to email the next day just to get their WhatsApp contact.
We arrived June 18 during a major heat wave (over 30°C). Our first room was hot and had a noticeable sewage odor. We assumed it might be coming from outside, dropped our bags, and went out. When we came back, the smell was worse and the room hadn’t cooled. Housekeeping came and immediately suggested a room change. At the desk, we were told the hotel was full and offered a smaller, lower‑category room in another building. Only when I asked if a better option might open the next day did they say yes. We decided to suffer through one night and move the following day. That room also faced the main road, so we had heat, smell, and traffic noise and slept badly.
The air‑conditioning system is a real concern for summer guests. The Siemens thermostat in our room showed around 24.5°C with a maximum cooling offset of –3.0°C, and staff confirmed that was the coldest setting. We ran it at maximum cooling and fan speed; after roughly two hours the room had dropped only about 1°C. There’s one vent in the corner and it simply couldn’t keep up with the heat. In practice, during a heat wave, the room never got cooler than about 22–23°C (low 70s °F). After walking around in 33–35°C heat, that is not the relief you expect at this price point. The response from the front desk was essentially “that’s how the system works.”
The second room we moved into did not have the odor issue but was smaller, with a very tight bathroom. Neither my wife nor I is tall, and the separate toilet felt cramped; taller guests may struggle. The bathroom had a large soaking tub but no proper mounted shower, only a handheld sprayer with nowhere to hook it overhead, which made showering awkward and easy to splash water everywhere. It looked stylish but was not very functional.
There were smaller problems as well: the TV listed many channels that didn’t actually work; there was no “do not disturb” sign in our room; and the single small elevator was quite slow given the multi‑building layout. Individually these are minor, but alongside the heat, smell, and noise they added to the sense that the hotel isn’t operating smoothly yet.
For context, we stayed at Botanic Sanctuary in Antwerp (also a Leading Hotels of the World property) immediately before this, and the difference was stark. There, the staff were warm and proactive and made us feel genuinely welcome. At Faubourg 21, the building looks the part but the service culture and basic comfort are not at the same level.
Belgium has been wonderful and we’ve loved Antwerp and Brussels, but we would not choose Faubourg 21 again—especially not in summer.
Hotellin vastaus
Kommentti: 2.7.2026
Dear Crispyny,
Thank you for taking the time to share such a detailed review following your recent stay with us. We sincerely appreciate your comments, both positive and constructive.
We are pleased to read that you enjoyed the design and character of Faubourg 21, as well as the quality of our restoration and interiors. It is rewarding to know these aspects contributed positively to your experience.
At the same time, we are genuinely sorry that your stay did not meet your expectations in several important areas. Please accept our apologies for the inconvenience caused by the initial room, the unpleasant odor you encountered, and the communication shortcomings during your stay. These are certainly not the experience we aim to provide.
We would also like to acknowledge that your visit coincided with an exceptional heatwave, with temperatures exceeding 30°C for several consecutive days. While our air-conditioning system is designed to ensure guest comfort under normal summer conditions, the unusually intense and prolonged heat placed exceptional demands on many buildings throughout the city, including historic properties such as ours. This is not intended as an excuse, but rather as important context for the conditions experienced during your stay. We fully understand that, regardless of the circumstances, you expected a higher level of comfort.
We also regret that our explanations regarding your American Express booking came across as defensive rather than helpful, and that the promised WhatsApp communication was not initiated as intended. Your feedback has been shared with our teams, as it highlights opportunities to improve both our communication and the overall guest experience.
Finally, thank you for recognizing the efforts of our housekeeping team, who acted promptly when the issue with your room was identified. While we were unfortunately operating at full occupancy that evening, we understand your frustration with the available alternatives.
We are grateful for your candid feedback, as it helps us continue to improve. We are sorry that your experience did not reflect the level of hospitality we strive to deliver, and we hope that, despite this disappointment, you will retain positive memories of your time in Belgium.
We wish you and your wife all the very best in your future travels.
Kind regards,
Loic Twardowski
Deputy manager
Thank you for taking the time to share such a detailed review following your recent stay with us. We sincerely appreciate your comments, both positive and constructive.
We are pleased to read that you enjoyed the design and character of Faubourg 21, as well as the quality of our restoration and interiors. It is rewarding to know these aspects contributed positively to your experience.
At the same time, we are genuinely sorry that your stay did not meet your expectations in several important areas. Please accept our apologies for the inconvenience caused by the initial room, the unpleasant odor you encountered, and the communication shortcomings during your stay. These are certainly not the experience we aim to provide.
We would also like to acknowledge that your visit coincided with an exceptional heatwave, with temperatures exceeding 30°C for several consecutive days. While our air-conditioning system is designed to ensure guest comfort under normal summer conditions, the unusually intense and prolonged heat placed exceptional demands on many buildings throughout the city, including historic properties such as ours. This is not intended as an excuse, but rather as important context for the conditions experienced during your stay. We fully understand that, regardless of the circumstances, you expected a higher level of comfort.
We also regret that our explanations regarding your American Express booking came across as defensive rather than helpful, and that the promised WhatsApp communication was not initiated as intended. Your feedback has been shared with our teams, as it highlights opportunities to improve both our communication and the overall guest experience.
Finally, thank you for recognizing the efforts of our housekeeping team, who acted promptly when the issue with your room was identified. While we were unfortunately operating at full occupancy that evening, we understand your frustration with the available alternatives.
We are grateful for your candid feedback, as it helps us continue to improve. We are sorry that your experience did not reflect the level of hospitality we strive to deliver, and we hope that, despite this disappointment, you will retain positive memories of your time in Belgium.
We wish you and your wife all the very best in your future travels.
Kind regards,
Loic Twardowski
Deputy manager
Tutustu alueeseen
Avenue Marnix 21, Bryssel, 1000, Belgia|1,51 km keskustasta
Hyvä tietää
Lapsia ei sallita tähän hotelliin
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
Jos haluat lisätietoja pinnasängyn lisäämisestä, ota yhteyttä hotelliin.
Lemmikkieläimiä ei sallita
Aamiainen saatavilla
Majoituspaikka ei ota vastaan polttariporukoita tai vastaavia.
Faubourg 21: UKK
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