Logis des Tourelles
+ 74
Etsi paras hotelli kaupungissa Cognac päivämäärien, hinnan tai mieltymysten mukaan
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Poimintoja
Sisäänkirjautuminen alkaen: | 16.00 |
|---|---|
Uloskirjautuminen ennen: | 11.00 |
Aamiainen | Aamiainen saatavilla |
Lapset | Lapset ovat tervetulleita tähän hotelliin |
Mukavuudet
Wi-Fi
Pysäköinti
Uima-allas
Tupakointi kielletty
Televisio
Sähköajoneuvon (EV) latausasema
Lisää tietoa hotellista Logis des Tourelles
Logis des Tourelles
Logis des Tourelles sijaitsee kaupungin keskustassa ja lähellä kävelysiltaa/promenadia. Hennessyn konjakkitehdas ja Camus’n viinitarha ovat hyviä kohteita, jos etsit aktiviteetteja lomallasi, ja kulttuurista kiinnostuneille on Cognacin taidemuseo. Cognacin linna ja Cognac Meukow’n tislaamo ovat kaksi muuta paikkaa, joissa kannattaa vierailla. Kannattaa myös varata aikaa alueen aktiviteetteihin tutustumiseen. Niihin kuuluu muun muassa viinitilaretket. Kahvi-/teetarjoilu julkisissa tiloissa, mikroaaltouuni yleisissä tiloissa ja jääkaappi julkisissa tiloissa kuuluvat tämän savuttoman aamiaismajoituksen palveluihin. Käytössäsi on ilmainen langaton internetyhteys julkisissa tiloissa, omatoiminen pysäköinti sekä ilmainen mannermainen aamiainen.Lisäksi majoituspaikassa on kauden mukainen ulkouima-allas, kirjasto ja puutarha. Siivouspalvelu on saatavilla pyynnöstä. Logis des Tourelles tarjoaa 6 huonetta, joissa on hiustenkuivaaja. Näissä yksilöllisesti sisustetuissa ja kalustetuissa huoneissa on työpöytä ja työtuoli. Tämä aamiaismajoitus tarjoaa huonehintaan sisältyvän kiinteän ja langattoman internetyhteyden, jonka nopeus on 500+ Mbit/s (yli 6 käyttäjälle tai yli 10 laitteelle). Silitysrauta/-lauta, pyyhkeiden vaihto ja lakanoiden vaihto ovat saatavilla pyynnöstä. Siivous on saatavilla pyynnöstä. Tässä aamiaismajoituksessa käytössäsi on kauden mukainen ulkouima-allas.
Arvostelut tarjoaa 
Pariskunta
Kommentti: 13.7.2026
Majoittui: heinä 2026
Oasis in the middle of Cognac
We were greeted very warmly by the hostess and she showed us through the stylishly renovated house. From our room, we had a view of the well-maintained and romantic garden. The room was spacious and very clean. At 38 degrees, we enjoyed cooling off in the wonderful pool in the shade of the trees. The various cozy seating areas invited us to linger. We really liked the breakfast served with fresh bread and fruit. Upon request, our hostess recommended very good restaurants and helped with planning excursions.
Hotellin vastaus
Kommentti: 15.7.2026
A huge thank you for your wonderful review. I was delighted to welcome you in the guesthouse. It is such a pleasure to know that you enjoyed the house, the room, the garden and pool, the breakfast—as well as the suggestions for restaurants and activities during your stay. I hope to have the opportunity to welcome you again, should your travels bring you back to Cognac!
Ryhmät
Kommentti: 27.7.2026
Majoittui: heinä 2026
Stay away
Our experience with this property was, without question, the worst hotel experience we have ever had. We had originally booked a stay from 18–21 July through Hotels.com. While travelling nearby, we also stayed there from 10–12 July. After discovering there was no air conditioning, we asked if our later reservation could be cancelled. The owner initially refused, but the following day she personally asked us to cancel because she did not want unhappy guests. She assured us she would approve the cancellation through Hotels.com, so we booked alternative accommodation. She then completely reversed her position. She refused the refund and falsely claimed we had damaged the room, never stayed there, and even threatened her. Hotels.com repeatedly requested evidence, but none was ever provided, and every allegation was disproven. We found the owner’s behaviour deeply inappropriate. She was extremely controlling, closely monitored our movements, shared private information about other guests, and turned a simple hotel check-in into a long lecture about how we were “guests in her house.” We booked a hotel, not a place where we felt watched and personally managed.After a week of stress and many hours on the phone, Hotels.com’s senior management finally approved our refund. We strongly recommend choosing another property.
Hotellin vastaus
Kommentti: 4.8.2026
At Logis des Tourelles, we have been welcoming guests for 5 years as a bed and breakfast. We open our home, a historic stone building, where we favour a traditional and environmentally respectful way of life. We always take great care to make every stay as pleasant as possible, and our guests often leave feeling like friends.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
Ryhmät
Kommentti: 27.7.2026
Majoittui: heinä 2026
Unprofessional host, worst hotel experience
Our stay at this property turned into one of the worst and most exhausting travel experiences we have ever been through. Do your self a big favor and stay away.
We had originally booked accommodation for 18–21 July through Hotels.com. Since we happened to be in the area earlier than planned, we contacted the property and booked an additional stay from 10–12 July.
When we arrived, we realised there was no air conditioning. As this had been an important requirement for us, we asked whether it would be possible to cancel our upcoming reservation. The owner declined and referred to the booking conditions. Although disappointed, we accepted her decision and moved on.
The following day, everything changed. The owner approached us and unexpectedly suggested that we should cancel the second reservation after all. She explained that she valued her reputation highly and did not want guests staying there if they were unlikely to enjoy the experience. She assured us that she would cooperate with the cancellation.
When we checked out, she told us she would handle the matter with Hotels.com. Shortly after we left, she called again to explain that Hotels.com needed us to submit the cancellation request ourselves, but she reassured us that she would approve it from her side. Trusting what she told us, we booked alternative accommodation for the same dates.
Unfortunately, that was when the real problems started.
Instead of confirming the cancellation as promised, the owner suddenly refused to cooperate. Over the following days, the explanations changed repeatedly. At one point she claimed we had damaged the room, but never produced any evidence despite requests from Hotels.com. Later she even stated that we had never stayed at the property at all, something that was easily disproved by reservation records, payment documentation and photographs from our stay.
She also accused us of threatening her because we informed her that, unless the agreed cancellation was honoured, we intended to use the reservation we had already paid for. We considered that a perfectly reasonable statement rather than any form of threat.
Communication quickly became impossible after she blocked our phone number, leaving Hotels.com as the only way to reach her.
Resolving the situation required countless conversations with Hotels.com over the course of a week. We spent roughly fifteen hours on the phone before the case finally reached senior management. It was only after the evidence had been reviewed at that level that our refund was approved. Several representatives expressed surprise at the way the situation had been handled.
Looking back, what troubled us most was the sequence of events. The owner encouraged us to cancel, assured us the cancellation would be accepted, led us to arrange different accommodation, then refused both the cancellation and the refund while making a series of accusations that could not be substantiated.
Apart from the refund dispute, we also found the overall atmosphere uncomfortable. The owner shared personal information about other guests, appeared unusually interested in where we were going and what we were doing, and spent well over an hour explaining how we should behave because we were “guests in her home.” We had booked accommodation through Hotels.com and expected a professional hospitality experience, not to feel as though we were being personally supervised.
We do not normally write negative reviews, but this experience was too significant to ignore. The property itself is not the main reason for this review. It is the owner’s conduct throughout the entire process that made what should have been a simple hotel stay unnecessarily stressful.
We appreciate that Hotels.com ultimately investigated the case thoroughly and reached what we believe was the correct outcome. Had they not done so, we are not convinced we would ever have received the refund that had originally been promised.
Based on our experience, we would not feel comfortable recommending this property to other travellers.
We had originally booked accommodation for 18–21 July through Hotels.com. Since we happened to be in the area earlier than planned, we contacted the property and booked an additional stay from 10–12 July.
When we arrived, we realised there was no air conditioning. As this had been an important requirement for us, we asked whether it would be possible to cancel our upcoming reservation. The owner declined and referred to the booking conditions. Although disappointed, we accepted her decision and moved on.
The following day, everything changed. The owner approached us and unexpectedly suggested that we should cancel the second reservation after all. She explained that she valued her reputation highly and did not want guests staying there if they were unlikely to enjoy the experience. She assured us that she would cooperate with the cancellation.
When we checked out, she told us she would handle the matter with Hotels.com. Shortly after we left, she called again to explain that Hotels.com needed us to submit the cancellation request ourselves, but she reassured us that she would approve it from her side. Trusting what she told us, we booked alternative accommodation for the same dates.
Unfortunately, that was when the real problems started.
Instead of confirming the cancellation as promised, the owner suddenly refused to cooperate. Over the following days, the explanations changed repeatedly. At one point she claimed we had damaged the room, but never produced any evidence despite requests from Hotels.com. Later she even stated that we had never stayed at the property at all, something that was easily disproved by reservation records, payment documentation and photographs from our stay.
She also accused us of threatening her because we informed her that, unless the agreed cancellation was honoured, we intended to use the reservation we had already paid for. We considered that a perfectly reasonable statement rather than any form of threat.
Communication quickly became impossible after she blocked our phone number, leaving Hotels.com as the only way to reach her.
Resolving the situation required countless conversations with Hotels.com over the course of a week. We spent roughly fifteen hours on the phone before the case finally reached senior management. It was only after the evidence had been reviewed at that level that our refund was approved. Several representatives expressed surprise at the way the situation had been handled.
Looking back, what troubled us most was the sequence of events. The owner encouraged us to cancel, assured us the cancellation would be accepted, led us to arrange different accommodation, then refused both the cancellation and the refund while making a series of accusations that could not be substantiated.
Apart from the refund dispute, we also found the overall atmosphere uncomfortable. The owner shared personal information about other guests, appeared unusually interested in where we were going and what we were doing, and spent well over an hour explaining how we should behave because we were “guests in her home.” We had booked accommodation through Hotels.com and expected a professional hospitality experience, not to feel as though we were being personally supervised.
We do not normally write negative reviews, but this experience was too significant to ignore. The property itself is not the main reason for this review. It is the owner’s conduct throughout the entire process that made what should have been a simple hotel stay unnecessarily stressful.
We appreciate that Hotels.com ultimately investigated the case thoroughly and reached what we believe was the correct outcome. Had they not done so, we are not convinced we would ever have received the refund that had originally been promised.
Based on our experience, we would not feel comfortable recommending this property to other travellers.
Hotellin vastaus
Kommentti: 4.8.2026
At Logis des Tourelles, we have been welcoming guests for 5 years as a bed and breakfast. We open our home, a historic stone building, where we favour a traditional and environmentally respectful way of life. We always take great care to make every stay as pleasant as possible, and our guests often leave feeling like friends.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
Pariskunta
FR
Kommentti: 5.7.2026
Majoittui: heinä 2026
Simply exceptional!
Simply exceptional!
The room
The park
The breakfast
The pool
And our host!
And all this in the heart of Cognac!!!
The room
The park
The breakfast
The pool
And our host!
And all this in the heart of Cognac!!!
Hotellin vastaus
Kommentti: 15.7.2026
Oh oh... je suis vraiment touchée par votre appréciation, et je vous en remercie du fond du cœur ! A bientôt d'avoir le grand plaisir de vous recevoir de nouveau. Très sincèrement, et avec mon amitié...
Pariskunta
Kommentti: 25.6.2026
Majoittui: kesä 2026
Great location in old town Cognac
Patricia our hostess gave us a very warm welcome into her home. The house was cool inside in a French heatwave.
The rooms were beautiful and comfy.
The garden is stunning and the pool was a wonderful way to cool down.
The breakfasts were delicious and Patricia recommended some great restaurants for our meals.
Patricia couldn’t have done more for us.
I highly recommend this property for a stay
The rooms were beautiful and comfy.
The garden is stunning and the pool was a wonderful way to cool down.
The breakfasts were delicious and Patricia recommended some great restaurants for our meals.
Patricia couldn’t have done more for us.
I highly recommend this property for a stay
Hotellin vastaus
Kommentti: 5.7.2026
Thank you so much for your wonderful review! I was truly delighted to welcome you for your stay in Cognac, and I'm happy to know that you enjoyed the house, the garden, the pool, the breakfasts, the restaurant suggestions ... I hope to have the pleasure of welcoming you again, should you wish to return to Cognac!
Erinomainen sijainti
40 Rue du Charmant, Cognac, 16100, Ranska|0,75 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
16.00
Uloskirjautuminen ennen:
11.00
Hyvä tietää
Lapset ovat tervetulleita tähän hotelliin
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
Jos haluat lisätietoja pinnasängyn lisäämisestä, ota yhteyttä hotelliin.
Aamiainen saatavilla
Aamiaisvaihtoehdot
Länsimainen aamiainen
Aamiaisajat
07:00–10:30 ajalla Maanantai–Sunnuntai
Majoituspaikka ei ota vastaan polttariporukoita tai vastaavia. Asiakkaiden on esitettävä voimassa oleva kuvallinen henkilötodistus ja luottokortti saapumisen yhteydessä. Huomioithan, että kaikkien erikoistoiveiden toteutuminen riippuu saatavuudesta ja niistä saatetaan periä lisämaksu. Ilmoitathan majoituspaikalle Logis des Tourelles etukäteen arvioidun saapumisaikasi. Voit kirjoittaa sen Lisätietoja-kohtaan varausta tehdessäsi tai ottaa yhteyttä suoraan majoituspaikkaan. Yhteystiedot löytyvät varausvahvistuksesta. Alle 18-vuotiaat asiakkaat voivat majoittua vain vanhemman tai virallisen huoltajan seurassa. Jos aiheutat majoituspaikalle vahinkoa majoittumisesi aikana, sinulta voidaan majoituspaikan vahingonkorvausehtojen mukaisesti pyytää enintään EUR 200 vahingonkorvausta uloskirjautumisen jälkeen. 3 places on a closed garage for an additional supplement of 20 EUR per car per night and reservation in advance is required. Please note that an additional charge of 150 EUR per group will apply for check-in and check-out outside of the scheduled hours. All requests for check-in/check-out outside of scheduled hours are subject to approval by the property and must be requested at least 01 days before arrival.
Logis des Tourelles: UKK
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