Iberostar Waves Málaga Playa
+ 145
Etsi paras hotelli kaupungissa Torrox päivämäärien, hinnan tai mieltymysten mukaan
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Poimintoja
Sisäänkirjautuminen alkaen: | 15.00 |
|---|---|
Uloskirjautuminen ennen: | 11.00 |
Aamiainen | Aamiainen saatavilla |
Lemmikit | Lemmikkieläimiä ei sallita |
Lapset | Lapset ovat tervetulleita tähän hotelliin |
Mukavuudet
Wi-Fi
Pysäköinti
Ilmastointi
Uima-allas
Kuntoilukeskus
Kylpylä
Lisää tietoa hotellista Iberostar Waves Málaga Playa
Iberostar Waves Málaga Playa
Iberostar Waves Málaga Playa sijaitsee golfkentän vieressä ja lähellä rantaa. Baviera Golf ja Bodegas Almijara ovat hyviä kohteita, jos kaipaat aktiivisempaa lomaa, ja alueen mielenkiintoisiin kohteisiin kuuluvat Aerobaby Medina ja Villa de Nerjan kulttuurikeskus. Solaris Nerja sopii illanviettoon ja Aquavelisin vesipuisto on loistava kohde, jos olet matkalla lasten kanssa. Iberostar Waves Málaga Playa sijaitsee lähellä rantaa ja tarjoaa asiakkaidensa käyttöön ravintolan ja 4 baaria/loungea. Siivouspalvelu on saatavilla pyynnöstä. Iberostar Waves Málaga Playa tarjoaa 413 ilmastoitua huonetta, joissa on minibaari ja tallelokerot. Huoneessa on parveke. Jokainen huone on yksilöllisesti sisustettu ja kalustettu. Satelliittikanavat takaavat viihteen. Kylpyhuoneista löytyy suihku, sadesuihkupää, ilmaiset hygieniatuotteet ja hiustenkuivaaja. Asiakkaat voivat surffata verkossa käyttämällä huonehintaan sisältyvää langatonta internetyhteyttä. Pyyhkeiden vaihto ja lakanoiden vaihto ovat saatavilla pyynnöstä. Siivous on saatavilla päivittäin. Käytössäsi on sisäuima-allas, ulkouima-allas ja lastenallas. Muihin vapaa-ajan palveluihin kuuluvat vesiliukumäki, sauna ja kuntosali. Seuraavat aktiviteetit ovat saatavilla joko paikan päällä tai sen lähistöllä, ja ne saattavat olla maksullisia.
Arvostelut tarjoaa 
Perhe
Kommentti: 1.8.2026
Great hotel
The hotel is about 45-50 minutes from the airport.
Using the Jet2 app we added a preference for a quieter room, whilst the room was a bit of a walk from the main hub of activities, it was definitely quiet which was great. The room was Comfortable and suited our needs.
The food was great, huge variety and the theme changed daily. All the food tasted great at each meal time.
Drinks were also great, alcohol selection was great with branded drinks too. Cocktails were good and the wine also.
There is a kids splash park area which was large and provided good entertainment but it does shut a couple of hours in the day. Adults are not allowed on it with their kids which is a shame as we like to get involved and have fun with our child.
The kids club activities were a bit simple and wasnt as fun filled as it could be.
Overall though I would highly recommend this hotel. We had a great holiday.
Using the Jet2 app we added a preference for a quieter room, whilst the room was a bit of a walk from the main hub of activities, it was definitely quiet which was great. The room was Comfortable and suited our needs.
The food was great, huge variety and the theme changed daily. All the food tasted great at each meal time.
Drinks were also great, alcohol selection was great with branded drinks too. Cocktails were good and the wine also.
There is a kids splash park area which was large and provided good entertainment but it does shut a couple of hours in the day. Adults are not allowed on it with their kids which is a shame as we like to get involved and have fun with our child.
The kids club activities were a bit simple and wasnt as fun filled as it could be.
Overall though I would highly recommend this hotel. We had a great holiday.
Perhe
UK
Kommentti: 30.7.2026
Good overall but not 4 stars
As with all Iberostars I’ve stayed at this hotel is clean, has nice staff, great food and good overall facilities (rooms, entertainment, pool). We had a nice time but I think it’s a bit overrated here - there are no alternatives to the buffet in terms of dining, no pool slides (the picture of the kids area is like a large splash pad which isn’t always open), and the beach is entirely separate, grey and stony. It’s a nice hotel, but not 4 stars worth in my opinion.
Perhe
Kommentti: 1.8.2026
Never again..
I am very disappointed, and this is only the first day of our stay.
Considering the price we paid, I expected a much better experience. Unfortunately, many basic services come at an additional cost. Parking is extra, beach sunbeds are extra, there is a deposit for pool towels, and even borrowing an iron requires a deposit
The beach facilities do not justify the extra cost. The sunbeds we were offered were old and not clean, and there is no beach bar service directly on the beach. Charging extra for facilities in this condition is difficult to understand.
The food quality and overall cleanliness have also been below our expectations. We booked Half Board and if you want to switch dinner to lunch, you must pay an additional €8 per person per day because drinks are included at lunch.
The splash park policy for young children is also concerning. Parents are not allowed to accompany their children up the stairs to the slides, even for very young children. Our son is only 2 years old, and I asked whether the lifeguard would assume responsibility for him if parents are not allowed to help. I did not receive a clear answer, which left me feeling uncomfortable with the policy.
I also paid extra to have the minibar included. However, when I asked at reception on the second day, I was informed that the minibar would only be stocked then and that nothing was provided on the first day, despite paying for this service from the beginning of our stay.
After only one day, the experience has been far below the standard I expected from Iberostar. I sincerely hope the rest of our stay improves, but my first impression has been very disappointing.
Considering the price we paid, I expected a much better experience. Unfortunately, many basic services come at an additional cost. Parking is extra, beach sunbeds are extra, there is a deposit for pool towels, and even borrowing an iron requires a deposit
The beach facilities do not justify the extra cost. The sunbeds we were offered were old and not clean, and there is no beach bar service directly on the beach. Charging extra for facilities in this condition is difficult to understand.
The food quality and overall cleanliness have also been below our expectations. We booked Half Board and if you want to switch dinner to lunch, you must pay an additional €8 per person per day because drinks are included at lunch.
The splash park policy for young children is also concerning. Parents are not allowed to accompany their children up the stairs to the slides, even for very young children. Our son is only 2 years old, and I asked whether the lifeguard would assume responsibility for him if parents are not allowed to help. I did not receive a clear answer, which left me feeling uncomfortable with the policy.
I also paid extra to have the minibar included. However, when I asked at reception on the second day, I was informed that the minibar would only be stocked then and that nothing was provided on the first day, despite paying for this service from the beginning of our stay.
After only one day, the experience has been far below the standard I expected from Iberostar. I sincerely hope the rest of our stay improves, but my first impression has been very disappointing.
Perhe
Kommentti: 29.7.2026
Disappointed
If you are travelling with young children in the hope of enjoying a carefree holiday where you can rely on your hotel for accurate local guidance and genuine support when things go wrong, this may not be the right hotel for you.
We chose Iberostar Waves Málaga Playa because we had previously enjoyed another Iberostar resort and expected the same family-friendly hospitality. Instead, this hotel completely changed our perception of the Iberostar brand.
This review is not about one isolated incident. Looking back, the same pattern appeared from the reservation stage to the handling of our formal complaint: staff repeatedly responded before understanding our questions, important information provided by the hotel turned out to be incomplete, and when problems arose, the priority seemed to be protecting the hotel’s position rather than helping its guests.
The warning signs appeared before we even arrived. I contacted the hotel about a paid suite upgrade, yet my emails were repeatedly answered with irrelevant template replies about complimentary upgrades on arrival. My membership status was not recognized even I mentioned already, my name was written incorrectly, and nobody seemed to have actually read what I had asked. Only after I sent a much firmer email did another staff member resolve the request within minutes. The solution had always been available. The problem was that nobody had taken the time to understand the question.
Unfortunately, the same attitude continued throughout our stay. We relied on information provided by the hotel, only to discover later that it was incomplete, resulting in a situation that seriously disrupted our family holiday. What disappointed us most was not the incident itself, but the response afterwards. The first reaction was not “How can we help?”, but “This is not our responsibility” and “There is no solution.” Even after submitting a formal complaint, the replies continued to focus on liability rather than reflecting on whether the hotel’s own service had fallen short.
The dining experience was equally disappointing. During our five-night stay, seafood was almost non-existent except for one evening with oysters. The prawns in the seafood paella were not fresh, the papaya was bitter, the strawberries were canned rather than fresh, and the coffee was among the poorest we have experienced at any resort. One café staff member even advised us not to order one particular drink because previous guests had repeatedly described it as “terrible.” Even the apple juice was carbonated, making it unsuitable for young children.
We have stayed at many resorts, including several Iberostar properties, and have never encountered such a disappointing service standard.
A hotel is judged not by how it behaves when everything goes smoothly, but by how it responds when guests need help. Unfortunately, this hotel consistently chose to explain why it was not responsible instead of asking how it could help. That is why we cannot recommend it.
We chose Iberostar Waves Málaga Playa because we had previously enjoyed another Iberostar resort and expected the same family-friendly hospitality. Instead, this hotel completely changed our perception of the Iberostar brand.
This review is not about one isolated incident. Looking back, the same pattern appeared from the reservation stage to the handling of our formal complaint: staff repeatedly responded before understanding our questions, important information provided by the hotel turned out to be incomplete, and when problems arose, the priority seemed to be protecting the hotel’s position rather than helping its guests.
The warning signs appeared before we even arrived. I contacted the hotel about a paid suite upgrade, yet my emails were repeatedly answered with irrelevant template replies about complimentary upgrades on arrival. My membership status was not recognized even I mentioned already, my name was written incorrectly, and nobody seemed to have actually read what I had asked. Only after I sent a much firmer email did another staff member resolve the request within minutes. The solution had always been available. The problem was that nobody had taken the time to understand the question.
Unfortunately, the same attitude continued throughout our stay. We relied on information provided by the hotel, only to discover later that it was incomplete, resulting in a situation that seriously disrupted our family holiday. What disappointed us most was not the incident itself, but the response afterwards. The first reaction was not “How can we help?”, but “This is not our responsibility” and “There is no solution.” Even after submitting a formal complaint, the replies continued to focus on liability rather than reflecting on whether the hotel’s own service had fallen short.
The dining experience was equally disappointing. During our five-night stay, seafood was almost non-existent except for one evening with oysters. The prawns in the seafood paella were not fresh, the papaya was bitter, the strawberries were canned rather than fresh, and the coffee was among the poorest we have experienced at any resort. One café staff member even advised us not to order one particular drink because previous guests had repeatedly described it as “terrible.” Even the apple juice was carbonated, making it unsuitable for young children.
We have stayed at many resorts, including several Iberostar properties, and have never encountered such a disappointing service standard.
A hotel is judged not by how it behaves when everything goes smoothly, but by how it responds when guests need help. Unfortunately, this hotel consistently chose to explain why it was not responsible instead of asking how it could help. That is why we cannot recommend it.
Hotellin vastaus
Kommentti: 30.7.2026
Dear Guest,
Thank you for taking this review.
We are sorry to read that your experience did not reflect the expectations created by your previous stays with Iberostar, particularly as you were travelling with your family.
With regard to the communication before arrival, the information provided during the stay and the handling of the concerns raised, we would like to point out that our teams are committed to assisting guests with attention and professionalism and to providing support according to the circumstances of each situation. We are sorry if your perception of these aspects did not reflect the level of service we strive to offer our guests.
We have also taken your remarks about the dining experience into consideration, as feedback from our guests helps us to continue reviewing our services and identifying areas where we can further improve.
Thank you again for sharing your perspective. We appreciate the opportunity to continue working on the quality of the experience we provide.
Kind regards,
Quality Manager
Iberostar Waves Málaga Playa
Thank you for taking this review.
We are sorry to read that your experience did not reflect the expectations created by your previous stays with Iberostar, particularly as you were travelling with your family.
With regard to the communication before arrival, the information provided during the stay and the handling of the concerns raised, we would like to point out that our teams are committed to assisting guests with attention and professionalism and to providing support according to the circumstances of each situation. We are sorry if your perception of these aspects did not reflect the level of service we strive to offer our guests.
We have also taken your remarks about the dining experience into consideration, as feedback from our guests helps us to continue reviewing our services and identifying areas where we can further improve.
Thank you again for sharing your perspective. We appreciate the opportunity to continue working on the quality of the experience we provide.
Kind regards,
Quality Manager
Iberostar Waves Málaga Playa
Perhe
FR
Kommentti: 24.7.2026
Must do better
Reception welcome very unpleasant because payment for the stay is not possible in cash (not possible even in dollars), so no other solution proposed, so big problem. There is no possibility to exchange money, nor change to take the city bus
Another problem, the minibar is empty, not a single small bottle of fruit juice in July.
We are theoretically in a 4-star hotel
Another problem, the minibar is empty, not a single small bottle of fruit juice in July.
We are theoretically in a 4-star hotel
Hotellin vastaus
Kommentti: 27.7.2026
Cher Serge,
Nous vous remercions d'avoir pris le temps de partager vos impressions à la suite de votre séjour.
Nous regrettons que certains aspects de votre expérience n'aient pas répondu à vos attentes, notamment lors de votre arrivée. Notre objectif est d'offrir un accueil attentif et efficace à chacun de nos hôtes. Nous sommes donc désolés que votre perception n'ait pas reflété les standards de service que nous nous efforçons d'offrir au quotidien.
Concernant les modalités de paiement, nous souhaitons préciser qu'il est tout à fait possible de régler son séjour en espèces. Par ailleurs, notre réception met également à la disposition de nos hôtes un service de change, afin de faciliter leurs démarches lorsque cela est nécessaire.
En ce qui concerne le minibar, celui-ci est volontairement proposé vide. Les clients qui le souhaitent peuvent l'utiliser librement avec leurs propres boissons, tandis que les consommations prévues dans leur formule de séjour restent disponibles dans les différents bars et restaurants de l'hôtel.
Nous vous remercions une nouvelle fois d'avoir partagé vos observations, qui nous donnent l'occasion d'apporter ces précisions. Nous espérons avoir le plaisir de vous accueillir de nouveau et de vous faire découvrir la qualité de service à laquelle nous attachons une grande importance.
Cordialement,
Quality Manager
Iberostar Waves Málaga Playa
Nous vous remercions d'avoir pris le temps de partager vos impressions à la suite de votre séjour.
Nous regrettons que certains aspects de votre expérience n'aient pas répondu à vos attentes, notamment lors de votre arrivée. Notre objectif est d'offrir un accueil attentif et efficace à chacun de nos hôtes. Nous sommes donc désolés que votre perception n'ait pas reflété les standards de service que nous nous efforçons d'offrir au quotidien.
Concernant les modalités de paiement, nous souhaitons préciser qu'il est tout à fait possible de régler son séjour en espèces. Par ailleurs, notre réception met également à la disposition de nos hôtes un service de change, afin de faciliter leurs démarches lorsque cela est nécessaire.
En ce qui concerne le minibar, celui-ci est volontairement proposé vide. Les clients qui le souhaitent peuvent l'utiliser librement avec leurs propres boissons, tandis que les consommations prévues dans leur formule de séjour restent disponibles dans les différents bars et restaurants de l'hôtel.
Nous vous remercions une nouvelle fois d'avoir partagé vos observations, qui nous donnent l'occasion d'apporter ces précisions. Nous espérons avoir le plaisir de vous accueillir de nouveau et de vous faire découvrir la qualité de service à laquelle nous attachons une grande importance.
Cordialement,
Quality Manager
Iberostar Waves Málaga Playa
Erittäin hyvä sijainti
Avenida Ferrara, s/n, Torrox Costa, Torrox, 29793, Espanja|3,3 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
15.00
Uloskirjautuminen ennen:
11.00
Hyvä tietää
Lapset ovat tervetulleita tähän hotelliin
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
1-vuotias tai nuorempi
Ilmainen
Lemmikkieläimiä ei sallita
Aamiainen saatavilla
Aamiaisvaihtoehdot
Vegetaristinen aamiainen
Aamiaisen hinta
Ota yhteyttä hotelliin hintatietoja saadaksesi
Alle 18-vuotiaat asiakkaat voivat majoittua vain vanhemman tai virallisen huoltajan seurassa. Asiakkaiden on esitettävä voimassa oleva kuvallinen henkilötodistus ja luottokortti saapumisen yhteydessä. Huomioithan, että kaikkien erikoistoiveiden toteutuminen riippuu saatavuudesta ja niistä saatetaan periä lisämaksu. Please note that the Mini Club is open from May until October, and also during Easter. Please note that the full amount of the reservation must be paid in upon check-in. Dress code. Buffet Restaurants: Shorts allowed in buffet. (No swimsuit, no tank tops, no beach flip-flops) Mandatory closed shoe A la carte restaurants: Mandatory long pants Compulsory closed shoe
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Tämä hotelli hyväksyy seuraavat maksutavat:
Iberostar Waves Málaga Playa: UKK
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