Magic Cristal Park
+ 97
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Poimintoja
Sisäänkirjautuminen alkaen: | 16.00 |
|---|---|
Uloskirjautuminen ennen: | 12.00 |
Aamiainen | Aamiainen saatavilla |
Lemmikit | Lemmikkieläimiä ei sallita |
Lapset | Lapset ovat tervetulleita tähän hotelliin |
Mukavuudet
Wi-Fi
Ilmastointi
Uima-allas
Kuntoilukeskus
Vastaanottotiskin työntekijä aina paikalla
Ravintola
Magic Cristal Park: arvostelut
Arvostelut tarjoaa 
Perhe
Kommentti: 3.8.2026
Definitely better than I was expecting after reading reviews
After reading reviews prior to going I was very anxious but to be honest I felt at ease as soon as we arrived . Young lady that checked us in was lovely she explained the room wasn’t ready but gave us a secure room to store our luggage and access to the all inclusive until it was. Check in was very quick , although I think me checking in prior online did speed this up. We had 2 rooms on the 6th floor quite close to each other , the rooms are a little small with only 1 wardrobe for 4 people but that didn’t bother us . We lived out of our cases . The balcony on our room was absolutely huge with loungers on and a table an chairs with still lots of room. Aircon in room was an absolute god send as we were there during a very hot spell . Cleaners were great fresh towels and bedding everyday . Pool is on the roof , my kids loved this , the steps were just outside our room upto the pool area . Pool bar is small but staff are lovely , especially Anita , an English lady that works out there. My only gripe is that ultra all inclusive get to Que jump , which is fine as they paid for that , but why not have 2 staff on , one for the ultra and one for us normal AI . One day I waited in line for 25 mins and still didn’t get served so gave it up and walked away , as the ultra customers kept getting served first . Which isn’t their fault as I’d have done the same if i was ultra to be fair . A way to solve this would be have 2 staff on . Lifeguard at the pool was lovely, made sure everyone was ok and was on the ball with people especially with people being silly around families ect. The drink selection was good , only issue was they only served local lager which we didn’t like , would have loved to have seen some different lagers . Food was better than I thought after reading reviews , although it was quite repetitive. We didn’t eat out quite abit as the adults in our party were fed up of the same foods but the kids absolutely loved it . All staff were lovely , didn’t meet anyone that was rude . Lifts are a little slow but didn’t bother us at all . Overall we enjoyed our stay . We won’t be returning but this has nothing to do with the hotel , Benidorm just isn’t for us as a family .
Hotellin vastaus
Kommentti: 3.8.2026
Dear NicolaG2578
Thank you so much for sharing your detailed review! We’re delighted to hear that we exceeded your expectations, and that you enjoyed the views, the large terrace, the air conditioning and the service provided by our team, particularly the receptionist, the lifeguard and Anita.
We also appreciate your valuable comments regarding the queues at the pool bar, the variety of food on offer and the beer brands; we’ve taken note of these to assess how we can improve our service. We’re sorry to hear that Benidorm as a destination wasn’t quite right for your family, but we’re pleased to know that your experience at the hotel was a pleasant one.
We wish you all the best!
Kind regards,
The Management Team
Magic Cristal Park
Thank you so much for sharing your detailed review! We’re delighted to hear that we exceeded your expectations, and that you enjoyed the views, the large terrace, the air conditioning and the service provided by our team, particularly the receptionist, the lifeguard and Anita.
We also appreciate your valuable comments regarding the queues at the pool bar, the variety of food on offer and the beer brands; we’ve taken note of these to assess how we can improve our service. We’re sorry to hear that Benidorm as a destination wasn’t quite right for your family, but we’re pleased to know that your experience at the hotel was a pleasant one.
We wish you all the best!
Kind regards,
The Management Team
Magic Cristal Park
Ryhmät
Kommentti: 4.8.2026
Awful dated dreary hotel
WOW just on bus to airport after our stay at this tired 1 star hotel beware of EasyJet information as rooms do not look anything like advertised!! And the rooftop is definitely not as pictured ! The hotel is tired and very very tatty advertised as a 3 star definitely not do not de fooled ! Lifts do not work properly we paid to up grade to a bigger room and were told we could not have them as they were reserved for people who had more than two in their party x there are 2 buffet restaurants one was like a cattle market and the other one was quiet because the other guests didn’t walk down am extra flight of stairs on checking in we had to double check we were in the right place ! Staff were pleasant however when we complained did try to tell us we got what we paid for ! We had to contact easyJet to complain who actually contacted the hotel my friend persevered with the complaint and eventually after 3 hours we were given better rooms (can’t say more than that) and upgraded to premium exclusive which meant you could jump the lengthy bar queues, they also offered us a day at the sister hotel Magic Aqua Rock ! OMG needless to say we were in that one for 25 minutes and left was no better at all
So all in all buyer beware of what you are booking we made the best of our holiday but will never be back to the awful Magic Crystal Park
So all in all buyer beware of what you are booking we made the best of our holiday but will never be back to the awful Magic Crystal Park
Hotellin vastaus
Kommentti: 6.8.2026
Dear Guest,
We are very sorry that your stay did not meet your expectations. We regret the difficulties experienced with the room allocation, the condition perceived in the accommodation, the lifts and the waiting times in our bars.
Although we are pleased that our team remained courteous and eventually arranged alternative rooms and additional services, we understand that the time taken to resolve the situation affected your overall experience. Your detailed comments have been shared with the relevant departments for review.
We sincerely regret that you left with such a negative impression of Magic Cristal Park.
Kind regards,
Management Team
Magic Cristal Park.
We are very sorry that your stay did not meet your expectations. We regret the difficulties experienced with the room allocation, the condition perceived in the accommodation, the lifts and the waiting times in our bars.
Although we are pleased that our team remained courteous and eventually arranged alternative rooms and additional services, we understand that the time taken to resolve the situation affected your overall experience. Your detailed comments have been shared with the relevant departments for review.
We sincerely regret that you left with such a negative impression of Magic Cristal Park.
Kind regards,
Management Team
Magic Cristal Park.
Perhe
Kommentti: 7.8.2026
Extremely disappointing experience
We stayed at Magic Cristal Park in Benidorm for 7 nights with our family and unfortunately, our experience was extremely disappointing.
Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel.
The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use.
The biggest problem for us was the food and hygiene in the restaurant.
The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery.
We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty.
This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill.
We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food.
On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it.
The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience.
The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety.
We definitely DO NOT recommend this hotel, especially for families with children.
The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick.
This hotel had a significant negative impact on our holiday and we will definitely not be returning.
Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel.
The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use.
The biggest problem for us was the food and hygiene in the restaurant.
The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery.
We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty.
This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill.
We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food.
On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it.
The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience.
The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety.
We definitely DO NOT recommend this hotel, especially for families with children.
The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick.
This hotel had a significant negative impact on our holiday and we will definitely not be returning.
Hotellin vastaus
Kommentti: 8.8.2026
Dear Guest,
We are sorry that your stay did not meet your expectations. We take your comments regarding the room, cleanliness, food quality and restaurant hygiene very seriously, and they have been shared with the relevant departments for review.
We appreciate your positive comments about our reception and bar teams, although we understand they did not compensate for your overall experience.
Kind regards,
Management Team
Magic Cristal Park.
We are sorry that your stay did not meet your expectations. We take your comments regarding the room, cleanliness, food quality and restaurant hygiene very seriously, and they have been shared with the relevant departments for review.
We appreciate your positive comments about our reception and bar teams, although we understand they did not compensate for your overall experience.
Kind regards,
Management Team
Magic Cristal Park.
Perhe
Kommentti: 6.8.2026
Not very good
Rooms are small, our balcony was tiny, plug socket was sparking and when we tried to unplug our charger from it, it fell off the wall. We were all inclusive and being British, they definitely cater more for the Spanish. Lifts are shocking. Bathroom was mouldy and the overall decor was very dated. Night entertainment was in Spanish also. If your British I wouldn’t recommend this hotel.
Hotellin vastaus
Kommentti: 7.8.2026
Dear Guest,
Thank you for taking the time to share your experience. We are sorry that your stay did not meet your expectations.
We are particularly concerned by your comments regarding the electrical socket, and this matter will be referred for urgent technical review, as the safety and wellbeing of our guests are a priority. We also regret that the room, balcony, bathroom condition, lift service and general décor did not provide the level of comfort you expected. Your observations will be shared with the relevant departments as part of our ongoing improvement programme.
Regarding the all-inclusive service and entertainment, our aim is to offer a varied experience for guests of different nationalities. We are sorry that you felt the programme did not meet your expectations, and we will take your comments into consideration when reviewing the balance and communication of our activities.
Thank you for highlighting our location positively. We hope you may consider giving us another opportunity in the future to provide you with a more satisfactory experience.
Kind regards,
Hotel Management Team
Magic Cristal Park.
Thank you for taking the time to share your experience. We are sorry that your stay did not meet your expectations.
We are particularly concerned by your comments regarding the electrical socket, and this matter will be referred for urgent technical review, as the safety and wellbeing of our guests are a priority. We also regret that the room, balcony, bathroom condition, lift service and general décor did not provide the level of comfort you expected. Your observations will be shared with the relevant departments as part of our ongoing improvement programme.
Regarding the all-inclusive service and entertainment, our aim is to offer a varied experience for guests of different nationalities. We are sorry that you felt the programme did not meet your expectations, and we will take your comments into consideration when reviewing the balance and communication of our activities.
Thank you for highlighting our location positively. We hope you may consider giving us another opportunity in the future to provide you with a more satisfactory experience.
Kind regards,
Hotel Management Team
Magic Cristal Park.
Perhe
Kommentti: 5.8.2026
Decent budget hotel
I am currently on day 4 of my stay in Cristal park. Overall the hotel is nice, the reception is sort of fancy looking and the rooms are decently spacious, white sheets etc. The shower pressure in my room wasn’t great however the other room on our booking had normal shower pressure so it might have just been an issue with our room.
The pool is relatively small but it is sheltered from the sun. It’s okay for children but due to size I wouldn’t go for a couples retreat as you will be splashed and it’s hard to keep distance from other guests. There is a bar on this floor and you can get nuts and crisps for a snack during the day. It’s located on the roof of the hotel alongside sunbeds, however there isn’t that many. We haven’t struggled to find somewhere to sit yet though. There is also a kids splash park with slides located on floor 5 ideal for kids maybe aged baby to 7 or 8. But it is designed for younger children. Very few sunbeds around but again it’s pretty easy to get one.
The all inclusive buffet is pretty standard all though not a great amount of options for vegetarians or people who don’t eat meat. That being said I’ve always been able to find plenty that I can have. There’s lots of salad but I’ve not seen any nuggets. There is chips onion rings and pizza for fussy kids or even adults. There can sometimes be a bit of a queue but they manage it pretty well and it goes down quickly enough. If you show up at the time the buffet opens there will be a queue but again it goes down fairly quick. I do believe there is also a restaurant on the ground floor where you can have a sit down meal but we haven’t been yet so I can’t review that currently.
Location wise it’s literally a straight 10 minute walk down to the beach when turning left outside the hotel, and 15 minute walk to a slightly smaller beach which is very pretty. There is lots of shops up and down the roads near the hotel which remain open until very late in the evening. We found this ideal as shopping during the day is far too hot. There is also a taxi rank across the road when u turn left outside the hotel and walk down to the traffic lights (on the way to the beach). If you wait there taxis start pulling up. It works as a queue system along the side of the road. We paid around €8-10 to get to Aqua natura water park and €6 to get to the main party and bar strip in Benidorm carrer gerona. There is 2 supermarkets and a pharmacy within 30 seconds of the hotel and a lovely sushi restaurant just opposite as well. If you fail to find a taxi you can download uber and taxi around that way. They come very quickly and are very reasonable in price.
The evening entertainment for children is decent, however it is extremely loud in there which my family found a little hard to deal with. They do quizzes dance competitions and have music on for the kids to dance to. There is a seperate bar in this area for evening drinks.
The hotel has a cup deposit system. You can deposit €1 per cup at the reception. You get given one card per cup which you exchange at the pool bar for your first drink. Each time you want a new drink you bring your used cup with you which they then take away to wash and make you a drink in a fresh cup. You can also exchange the cups back for the cards anytime if you wish. I believe you can also pay €1 to keep the cup permanently or spend €5 for a hydoflask bottle of some sort.
The drinks are pretty decent. They make the cocktails by hand rather than them coming out of a dispenser which I thought was a nice touch. You can get wine, beer, cocktails, vodka, rum, cokes, fizzy lemon / orange, 7up ( hot drinks are only in the dining area )
I’ve seen people have also got pack ups from the hotel to take out with them for the day but I can’t rate these as we haven’t got them, but I know that option is there if desired. Overall I’d I’ve it around a 6/10. Very decent for a budget holiday.
The pool is relatively small but it is sheltered from the sun. It’s okay for children but due to size I wouldn’t go for a couples retreat as you will be splashed and it’s hard to keep distance from other guests. There is a bar on this floor and you can get nuts and crisps for a snack during the day. It’s located on the roof of the hotel alongside sunbeds, however there isn’t that many. We haven’t struggled to find somewhere to sit yet though. There is also a kids splash park with slides located on floor 5 ideal for kids maybe aged baby to 7 or 8. But it is designed for younger children. Very few sunbeds around but again it’s pretty easy to get one.
The all inclusive buffet is pretty standard all though not a great amount of options for vegetarians or people who don’t eat meat. That being said I’ve always been able to find plenty that I can have. There’s lots of salad but I’ve not seen any nuggets. There is chips onion rings and pizza for fussy kids or even adults. There can sometimes be a bit of a queue but they manage it pretty well and it goes down quickly enough. If you show up at the time the buffet opens there will be a queue but again it goes down fairly quick. I do believe there is also a restaurant on the ground floor where you can have a sit down meal but we haven’t been yet so I can’t review that currently.
Location wise it’s literally a straight 10 minute walk down to the beach when turning left outside the hotel, and 15 minute walk to a slightly smaller beach which is very pretty. There is lots of shops up and down the roads near the hotel which remain open until very late in the evening. We found this ideal as shopping during the day is far too hot. There is also a taxi rank across the road when u turn left outside the hotel and walk down to the traffic lights (on the way to the beach). If you wait there taxis start pulling up. It works as a queue system along the side of the road. We paid around €8-10 to get to Aqua natura water park and €6 to get to the main party and bar strip in Benidorm carrer gerona. There is 2 supermarkets and a pharmacy within 30 seconds of the hotel and a lovely sushi restaurant just opposite as well. If you fail to find a taxi you can download uber and taxi around that way. They come very quickly and are very reasonable in price.
The evening entertainment for children is decent, however it is extremely loud in there which my family found a little hard to deal with. They do quizzes dance competitions and have music on for the kids to dance to. There is a seperate bar in this area for evening drinks.
The hotel has a cup deposit system. You can deposit €1 per cup at the reception. You get given one card per cup which you exchange at the pool bar for your first drink. Each time you want a new drink you bring your used cup with you which they then take away to wash and make you a drink in a fresh cup. You can also exchange the cups back for the cards anytime if you wish. I believe you can also pay €1 to keep the cup permanently or spend €5 for a hydoflask bottle of some sort.
The drinks are pretty decent. They make the cocktails by hand rather than them coming out of a dispenser which I thought was a nice touch. You can get wine, beer, cocktails, vodka, rum, cokes, fizzy lemon / orange, 7up ( hot drinks are only in the dining area )
I’ve seen people have also got pack ups from the hotel to take out with them for the day but I can’t rate these as we haven’t got them, but I know that option is there if desired. Overall I’d I’ve it around a 6/10. Very decent for a budget holiday.
Hotellin vastaus
Kommentti: 6.8.2026
Dear Guest,
Thank you for sharing such a detailed and balanced review. We are pleased that you appreciated the room size, cleanliness, location, children’s facilities, drinks selection and the friendly service provided by our team.
We also take note of your comments regarding the shower pressure, availability of vegetarian options, restaurant queues and the volume of the evening entertainment. These observations are valuable in helping us improve the overall guest experience.
Thank you for considering Magic Cristal Park a good-value option for a family holiday. We hope to welcome you again in the future.
Kind regards,
Management Team
Magic Cristal Park.
Thank you for sharing such a detailed and balanced review. We are pleased that you appreciated the room size, cleanliness, location, children’s facilities, drinks selection and the friendly service provided by our team.
We also take note of your comments regarding the shower pressure, availability of vegetarian options, restaurant queues and the volume of the evening entertainment. These observations are valuable in helping us improve the overall guest experience.
Thank you for considering Magic Cristal Park a good-value option for a family holiday. We hope to welcome you again in the future.
Kind regards,
Management Team
Magic Cristal Park.
Tutustu alueeseen
Av. de Ruzafa, 14, Benidorm, 03500, Espanja|0,25 km keskustasta
Hyvä tietää
Lapset ovat tervetulleita tähän hotelliin
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
1-vuotias tai nuorempi
7 € henkilöltä yötä kohden
Lemmikkieläimiä ei sallita
Aamiainen saatavilla
Aamiaisen hinta
20 €/henkilö
Aamiaisajat
07:30–10:30 ajalla Maanantai–Sunnuntai
Asiakkaiden on esitettävä voimassa oleva kuvallinen henkilötodistus ja luottokortti saapumisen yhteydessä. Huomioithan, että kaikkien erikoistoiveiden toteutuminen riippuu saatavuudesta ja niistä saatetaan periä lisämaksu. Majoituspaikka ei ota vastaan polttariporukoita tai vastaavia. Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance. Please note the published rates for half board stays on 25 and 31 December include a mandatory fee for the gala dinner held on those evenings.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Tämä hotelli hyväksyy seuraavat maksutavat:
Cash
Magic Cristal Park: UKK
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