Rainbow Ocean Palms Resort
Etsi paras hotelli kaupungissa Rainbow Beach päivämäärien, hinnan tai mieltymysten mukaan
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Poimintoja
Sisäänkirjautuminen alkaen: | 14.00 |
|---|---|
Uloskirjautuminen ennen: | 10.00 |
Lemmikit | Lemmikkieläimiä ei sallita |
Lapset | Lapset ovat tervetulleita tähän hotelliin |
Mukavuudet
Lisää tietoa hotellista Rainbow Ocean Palms Resort
Rainbow Ocean Palms Resort
Rainbow Ocean Palms Resort sijaitsee lähellä rantaa. Huomionarvoisiin maamerkkeihin kuuluu Inskip Point, ja alueen luonnonkauneuteen voi tutustua kohteissa Great Sandy National Park ja Carlo Sand Blow. Phil Rogers Park ja Rainbow Beach (ranta) ovat kaksi muuta paikkaa, joissa kannattaa vierailla. Tutustu alueen vesiaktiviteetteihin, joihin kuuluu kajakkimelonta, laitesukellus ja purjehtiminen, tai ulkoilma-aktiviteetteihin, joihin kuuluu vaellus-/pyöräilyreitit. Tämän savuttoman huoneistohotellin palveluihin kuuluu ulkouima-allas, express-uloskirjautuminen ja kiertoajelu-/lippupalvelu. Käytössäsi on myös ilmainen langaton internetyhteys julkisissa tiloissa ja omatoiminen pysäköinti. Lisäksi majoituspaikassa on puutarha, grillejä ja piknikalue. Jokaisessa huoneistossa on keittiö, jossa on jääkaappi, uuni, liesi ja mikroaaltouuni. Asiakkaiden käytössä on taulutelevisio, digitaalikanavat sekä pyykinpesukone/kuivausrumpu ja kahvin-/teenkeitin. Siivouspalvelu on saatavilla pyynnöstä. Rainbow Ocean Palms Resort tarjoaa 10 huonetta, joissa on pyykinpesukone/kuivausrumpu ja kahvin-/teenkeitin. Vuoteissa on pillowtop-patjallinen sänky-patjat. Tämän 4,5 tähden huoneistohotellin huoneissa on keittiö, jossa on täysikokoinen jääkaappipakastin, liesi, mikroaaltouuni ja astiat/ruokailuvälineet. Tämä huoneistohotelli tarjoaa asiakkailleen huonehintaan sisältyvän langattoman internetyhteyden. 42-tuumainen taulutelevisio, digitaalikanavat. Lisäksi huoneissa on hiustenkuivaaja ja silitysrauta/-lauta. Siivous on saatavilla pyynnöstä. Tässä huoneistohotellissa käytössäsi on ulkouima-allas. Seuraavat aktiviteetit ovat saatavilla joko paikan päällä tai sen lähistöllä, ja ne saattavat olla maksullisia.
Kommentti: 20.3.2024
Majoittui: maalis 2024
Excellent Apartment at the top of steep hill
As it's up a very steep hill, most people drive up/ down to the town. I imagine itd be quite a tough walk up in the heat as its very steep in places. However, this enables the views from the apartment & balcony which were excellent and also looked down onto the small pool.
We used the electric bbq a couple of nights aswell as cooking in the kitchen.
Rainbow Beach is small but has lots of cafés for mornings/lunch.
Ocean Palms was ideal for a more relaxing stay.
AU
Kommentti: 17.5.2025
Majoittui: huhti 2025
Disappointing Second Stay — Poor Service and Misleading Accommodation
Unfortunately, the second stay was markedly different and deeply disappointing. I was placed in Unit 2, which did not reflect the advertised standards. The bathroom had no door separating it from the bedroom, and a window—without glass—connected the bathroom to the kitchen and dining area. This design raises serious hygiene concerns. The ocean view was also significantly obstructed by trees, and the apartment contained several locked doors, one of which I reasonably assumed might have led to an additional bathroom.
When I approached the property manager to ask whether another bathroom could be unlocked—so I wouldn’t disturb my partner during the night—I was met with a rude and unhelpful response. I was told this would incur a $50 charge. The manager then insisted that I should have checked whether the apartment had a door on the bathroom before booking, which is an unreasonable expectation. He also made irrelevant remarks about how I had booked through a third-party site and should have booked directly through the property's website—none of which had any bearing on the issue at hand.
He further distanced himself from responsibility by stating he is not the owner, not the architect, and merely the property manager—implying it was unreasonable to expect a basic feature such as an enclosed bathroom. I strongly disagree. Most reasonable people would expect a bathroom with a door and would find this setup unhygienic and inappropriate for the standard and pricing of this accommodation.
To add to the frustration, Unit 2 was priced the same as Unit 10 despite being clearly inferior in layout, amenities, and overall experience. I chose to rebook based on the quality of my first stay and did not anticipate needing to request something as fundamental as a door on a bathroom.
After reading other reviews, I can see that I’m not the only guest who has raised these concerns. I strongly urge management to listen to this feedback and make the necessary changes. I will not be returning, and I suspect many others will feel the same.
That said, Rainbow Beach and Carlo Sand Blow remain beautiful locations well worth visiting. Unfortunately, I cannot recommend this resort—particularly Unit 2—due to the misrepresentation of the accommodation and the poor quality of service received.
Kommentti: 17.1.2025
Majoittui: tammi 2025
Beware…..
What we got - a view of trees, with little ocean to be seen.
On realising this I immediately went back to reception to speak to one of the owners, who had checked us in. The response? ‘They’ don’t like me cutting the trees down, so there’s nothing I can do. I showed him a picture of the stunning ocean view promised on the website, and explained that we had cancelled a booking elsewhere to come here. A shrug, and a repeat of the fact there’s nothing he can do. I asked if we could be moved. No, fully booked. Silence then ensued, with no apology or alternative solution forthcoming. Eventually I asked if anyone was leaving during our stay, and it transpired they were. He agreed to move us to a higher apartment for our last 2 nights.
I was quite upset by the whole situation, and wrote to his partner who I had corresponded with during the booking process. I explained that this trip (a month travelling up and down the east coast) had been a year in the planning for a special birthday, with a theme of ‘rooms with a view’. This was our longest stay, and given the website promises, due to be the highlight of the trip. To be faced with rows of trees with barely a sea view was such a disappointment, I asked if our money would be refunded if we left the following day.
It is generous to describe the reply as brusque. It said (and I am only summarising very slightly) Sorry you’re not happy, normal cancellation terms apply so no refund, and anyway you’ve been upgraded free of charge for 2 nights. So we stayed, made the best of it, and duly packed up all, our bags to move for the last 2 nights. The new room was what I had hoped for from the beginning, with beautiful views, and at least gave us some enjoyment before we left.
It is interesting that the original room (no 2) also features in a detailed recent review on Booking.com, complaining about the same issue. What is promised and delivered here are 2 completely different things.
Ultimately though, the thing with hospitality is that regardless of issues you might have, it’s the way those responsible leave you feeling. In this case it was abundantly clear that our year of planning the trip of a lifetime, the hundreds of dollars per night spent on a room that didn’t deliver on its promise, and our subsequent unhappiness, upset and disappointment were of no absolutely consequence to the owners of Rainbow Ocean Palms whatsoever.
Kommentti: 30.12.2023
Majoittui: marras 2023
Run down establishment, unqualified management.
Lovely views, boasting a combination of bushland and ocean. The apartment itself was a huge disappointment. Floors sticky and sandy, had to vacuum and mop myself as we have a 11 month baby. Extremely tired apartment, furniture very outdated and decor well past used by. Kitchen and bathrooms well overdue for renovations. Single drawer dishwasher, too small for family size apartment . Microwave was dirty, melted cheese inside. Crokery well overdue for replacement. I have seen better condition items at the local tip. Found drug paraphernalia in cubboard obove fridge. Managers response (Michael) was the cleaners must have missed that. No apology from Manager, he simply shrugged his shoulders and said what do you want me to do! Beds are comfortable but no duvet covers, instead duvet is placed between 2 bed sheets. Balcony dirty and sandy. Apartment 6 has all hard floors, not a single rug in the property. Main bathroom toilet leaks every time it's flushed. Shower rose was split, spraying water everywhere when turned on. This bathroom was unusable. Only 1 small towel rail in each bathroom. Exhaust fans very dusty and full of lint. Lounge TV tiny, 32". No bedroom TV. Wifi availability but super slow speeds. Not all windows had roller blinds and glass doors to balcony only had a sheer curtain, not very private from adjacent apartments. The infinity pool was often clowdy, not once was the pool vacuumed during our stay. We were a family travelling with 4 other families and their rooms were much nicer in terms of furniture, decor, and overall condition and cleanliness (Particularly apartments 11,14) We all paid the same rates, however for a lower standard room you would expect a lower rate. In all fairness, Management is extremely poor as everything wrong with this place is a reflection of their inability to maintain a certain standard of hospitality, room conditions and guest relations.
Kommentti: 11.8.2023
Majoittui: elo 2023
Amazing views, out of town, quiet location
The rooms are nice but are in need of an upgrade. Mold on the blinds and water damage is a little off putting, but overall worth the effort to get there.
Erinomainen sijainti
103-105 Cooloola Drive, Rainbow Beach, 4581, Australia|0,92 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
14.00
Uloskirjautuminen ennen:
10.00
Hyvä tietää
Lapset ovat tervetulleita tähän hotelliin
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
2-vuotias tai nuorempi
25 € (AUD40) henkilöltä yötä kohden
Lemmikkieläimiä ei sallita
