Garner Hotel Dusseldorf Main Station by IHG
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Poimintoja
Sisäänkirjautuminen alkaen: | 15.00 |
|---|---|
Uloskirjautuminen ennen: | 12.00 |
Lemmikit | Lemmikkieläimet sallittu lisämaksusta |
Mukavuudet
Lisää tietoa hotellista Garner Hotel Dusseldorf Main Station by IHG
Garner Hotel Dusseldorf Main Station by IHG
Kätevästi Düsseldorfin keskustassa sijaitseva Garner Hotel Dusseldorf - Main Station by IHG tarjoaa buffetaamiaisen ja ilmaisen WiFi:n kaikissa tiloissa.
Kommentti: 23.8.2026
Majoittui: elo 2026
Kommentti: 11.8.2026
Majoittui: heinä 2026
The facilities are not quite new, however we had a good experience.
The best of all was the personnel that really gave us excellent service, from Zenaida at the front desk to her colleague that showed us maps and wrote recommendations, to the people at the breakfast room. Really nice!
The breakfast was complete and fresh!
On the other hand, it was very hot in the room and opening the window meant also having a lot of noise. We got a fan but our room was huge. This would be something to improve in the future.
Thanks!
Kommentti: 5.8.2026
Majoittui: heinä 2026
Worst customer service ever
I accidentally booked the wrong dates (14–15 July instead of 15–16 July). I realized my mistake almost immediately and contacted IHG Customer Service within just a few minutes of making the reservation.
I spent nearly 90 minutes on the phone speaking with four different customer service representatives. Each of them assured me they would contact the hotel and help resolve the issue. None of those promises were fulfilled.
I was then instructed to contact the hotel directly by email. I followed their instructions and sent not one, not two, but three emails. None of them received any reply.
The booking mistake itself is no longer my main concern. What is truly unacceptable is the complete lack of communication, the absence of any willingness to help, and the feeling of being ignored as a customer.
A simple response, even if the answer had been "no", would have demonstrated professionalism and respect. Instead, I received neither assistance nor acknowledgment.
This experience falls far below the level of customer service I expected from a hotel operating under the IHG brand. Unfortunately, based on my experience, I cannot recommend this hotel.
Kommentti: 2.8.2026
Majoittui: heinä 2026
Kommentti: 25.7.2026
Majoittui: heinä 2026
Ok hotel but without AC and restless surroundings
Hotellin vastaus
Kommentti: 11.8.2026
Thank you for choosing IHG Hotels & Resorts for your leisure travel. We are grateful you stayed with us at the Garner Hotel Dusseldorf - Main Station.
We’re always delighted to hear about the positive experiences our guests enjoy. As soon as I read your review, I shared your feedback with our management team. However, I’m truly sorry to hear about the concerns you encountered during your stay. I’m confident your kind words will inspire us to continue making our guests feel right at home.
We look forward to seeing you soon.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Erittäin hyvä sijainti
Graf-Adolf-Strasse 94, 3. kaupunginosa – Stadtmitte, Düsseldorf, 40210, Saksa|1,07 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
15.00
Uloskirjautuminen ennen:
12.00
Hyvä tietää
Lemmikkieläimet sallittu lisämaksusta
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.