C211 Barcelona - Simaba Group
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Poimintoja
Sisäänkirjautuminen alkaen: | 15.00 |
|---|---|
Uloskirjautuminen ennen: | 11.00 |
Lemmikit | Lemmikkieläimiä ei sallita |
Mukavuudet
Lisää tietoa hotellista C211 Barcelona - Simaba Group
C211 Barcelona - Simaba Group
Näissä huoneistoissa on tyylikäs sisustus, ilmainen Wi-Fi, ilmastointi ja näköala Barcelonaan. Osoitteena Diagonal Avenue C211, Barcelona, vain 15 minuutin kävelymatkan päässä Passeig de Graciasta.
Kommentti: 1.6.2024
Majoittui: kesä 2024
Barcelona
Kommentti: 30.5.2026
Majoittui: huhti 2026
Downgraded, Dirty Apartment and Still Waiting for My Refund
I would not recommend this property.
I originally booked and paid for a two-bedroom apartment. However, during my stay I was moved to a different apartment and downgraded to a one-bedroom apartment instead. This was not what I had booked or paid for.
The replacement apartment was also not cleaned to an acceptable standard. I had to purchase cleaning products and clean parts of the apartment myself. Dust and dirt were present on surfaces, and I found small insects in the bathroom area. I took photographs and videos of the condition of the apartment as evidence.
In addition to being downgraded to a smaller apartment, I experienced several other issues during my stay, including ongoing noise problems, an inaccessible safe, air conditioning issues that were not properly resolved, and the inconvenience of having to relocate during my holiday.
I raised these concerns during my stay and repeatedly requested assistance. Despite this, many of my concerns were not properly addressed. I incurred additional expenses and spent a significant amount of my holiday dealing with accommodation problems rather than enjoying my trip.
Following my complaint, I was informed that compensation and a refund would be provided. Booking.com later advised that a refund of €116 had been processed. However, I never received the money and have spent months trying to resolve the matter.
The most disappointing part was not just the condition of the accommodation, but the lack of accountability afterwards. Customers should receive the accommodation they book and pay for, and when serious issues arise they should be resolved fairly and promptly.
Based on my experience, I would not stay here again and would encourage others to carefully consider alternative accommodation.
UK
Kommentti: 13.5.2024
Majoittui: touko 2024
Group visit
Sijainti
Casanova, 211, Sant Gervasi, Barcelona, 08021, Espanja|2,02 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
15.00
Uloskirjautuminen ennen:
11.00
Hyvä tietää
Lemmikkieläimiä ei sallita
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
