Buxton Crescent
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Poimintoja
Sisäänkirjautuminen alkaen: | 15.00 |
|---|---|
Uloskirjautuminen ennen: | 11.00 |
Lemmikit | Lemmikkieläimet sallittu lisämaksusta |
Mukavuudet
Wi-Fi
Pysäköinti
Ilmastointi
Kuljetus lentokentälle
Uima-allas
Kuntoilukeskus
Lisää tietoa hotellista Buxton Crescent
Buxton Crescent
Buxton Crescent sijaitsee kansallispuistossa. Peak District National Park ja Buxton and Poole's Cavern Country Park ovat hyviä kohteita alueen luonnosta kiinnostuneille, ja alueen mielenkiintoisiin kohteisiin kuuluvat Chapel Leisure Centre ja Peak Volumes. Haluatko osallistua johonkin tapahtumaan tai käydä matsissa vierailusi aikana? Tarkista kohteiden Church Lane ja Moss Rose tapahtumakalenteri. Ravintola, baari/aulabaari ja välipalabaari/deli kuuluvat tämän savuttoman hotellin palveluihin. Käytössäsi on ilmainen langaton internetyhteys julkisissa tiloissa ja ilmainen aamiainen viikonloppuisin. Lisäksi majoituspaikassa on kahvila, valet-pysäköinti ja concierge-palvelut. Buxton Crescent tarjoaa 81 ilmastoitua huonetta, joissa on tallelokerot ja silitysrauta/-lauta. Jokainen huone on yksilöllisesti sisustettu ja kalustettu. 40-tuumainen LED-televisio, satelliittikanavat. Tämä hotelli tarjoaa asiakkailleen huonehintaan sisältyvän langattoman internetyhteyden. Siivous on saatavilla päivittäin.
Arvostelut tarjoaa 
Ryhmät
UK
Kommentti: 12.8.2026
Luxurious hotel stay.
I went here for my 60th birthday. They gave me a card and a free glass of fizz which was very kind of them. All the staff we wncountered were lovely. The pools are a joy. The spa is excellent and there are lots of places to sit and relax within the hotel. Our room was incredible! It was room 202, the last one on the crescent. Everywhere was exceptionally clean.
Hotellin vastaus
Kommentti: 14.8.2026
Dear Sue,
Thank you for spending such a special occasion with us and for sharing your experience. We’re so pleased you enjoyed the spa, pools, relaxing spaces and your room, and that our team helped make your stay memorable. Your comments on cleanliness and service are much appreciated and will be shared with the team at Buxton Crescent.
We look forward to the pleasure of welcoming you back.
Kind regards
Hannah Tatton
Assistant Reception Manager
Thank you for spending such a special occasion with us and for sharing your experience. We’re so pleased you enjoyed the spa, pools, relaxing spaces and your room, and that our team helped make your stay memorable. Your comments on cleanliness and service are much appreciated and will be shared with the team at Buxton Crescent.
We look forward to the pleasure of welcoming you back.
Kind regards
Hannah Tatton
Assistant Reception Manager
Ryhmät
Kommentti: 12.8.2026
Lovely hotel in à great location but wasn’t the 5 star experience we were expecting
We stayed at The Crescent in Buxton expecting a high-quality 5-star experience, and while there were some lovely aspects, overall the stay fell short of what we expected.
The positives: The room was lovely and the huge bed was very comfortable with excellent pillows. The bathroom was large and well laid out with a powerful shower, bath and plenty of fluffy white towels.
The concierge was very pleasant and helpful ànd showed us to our room.
The hotel itself is beautifully presented, with a lovely overall décor and presentation. The location is also excellent.
Unfortunately, the service and attention to detail were not what we would expect from a 5-star property. Although all the staff were pleasant there didn’t seem to be enough of them for everything to run smoothly and efficiently.
We didn’t have any coffee in our room, à basic error, although rectified when we informed reception we felt that the room hadn’t been checked properly.
We booked through Secret Escapes ànd as such were given a separate menu at dinner, this was a tatty piece of creased À4 paper, again highlighting a poor standard ànd not a 5 star experience.
A number of menu items were unavailable and there was confusion over what was actually available, also there were other issues with dishes and ingredients. On the second night we were given the exact same menu, again with substitutions, some of which were very strange, for instance there was no beurre blanc but instead a white wine sauce???
We expected different choices on the second night.
On the plus side our waiter with the long black hair was extremely pleasant and attentive.
At breakfast, we were disappointed to find that items we expected were missing from our breakfast including bacon which should have arrived with the American pancakes and the full English came without beans, also we had to ask twice for coffee.
The eggs royale were unavailable on the first morning due to no salmon. It got to the stage where we expected Basil Fawlty ànd Manuel to appear as it was just like Fawlty towers! It was quite chaotic.
There also seemed to be a general lack of organisation. Items were repeatedly running out at the buffet, tables were left dirty, and the area where cereal was served was not being kept properly tidy. We noticed other guests around us complaining about missing items and service issues too.
The spa was beautiful but there was no clear direction or guidance, no one offered to show us round, we were just left to wander and find our own way which was quite difficult as it was like à rabbit warren with lots of doors, corridors and stairs. The tables in the spa cafe area were left uncleared.
The biggest issue, however, came at checkout. We were shocked to discover a bill of £622.79, despite having prepaid and only expecting to pay extra for two drinks, we were left questioning how these amounts had been added to the bill. Part of this was a bottle of wine we hadn’t even had! This shouldn’t have happened and we shouldn’t have had to challenge it at the end of the stay. À very nice gentleman, Kevin sorted this out for us.
For a hotel charging 5-star prices, we expected much better consistency, organisation and attention to detail. The beautiful surroundings and comfortable room are certainly positives, but they cannot make up for the number of basic issues we encountered.
There is clearly a lot of potential here, but significant improvement is needed if the experience is to match the 5-star expectations and prices
The positives: The room was lovely and the huge bed was very comfortable with excellent pillows. The bathroom was large and well laid out with a powerful shower, bath and plenty of fluffy white towels.
The concierge was very pleasant and helpful ànd showed us to our room.
The hotel itself is beautifully presented, with a lovely overall décor and presentation. The location is also excellent.
Unfortunately, the service and attention to detail were not what we would expect from a 5-star property. Although all the staff were pleasant there didn’t seem to be enough of them for everything to run smoothly and efficiently.
We didn’t have any coffee in our room, à basic error, although rectified when we informed reception we felt that the room hadn’t been checked properly.
We booked through Secret Escapes ànd as such were given a separate menu at dinner, this was a tatty piece of creased À4 paper, again highlighting a poor standard ànd not a 5 star experience.
A number of menu items were unavailable and there was confusion over what was actually available, also there were other issues with dishes and ingredients. On the second night we were given the exact same menu, again with substitutions, some of which were very strange, for instance there was no beurre blanc but instead a white wine sauce???
We expected different choices on the second night.
On the plus side our waiter with the long black hair was extremely pleasant and attentive.
At breakfast, we were disappointed to find that items we expected were missing from our breakfast including bacon which should have arrived with the American pancakes and the full English came without beans, also we had to ask twice for coffee.
The eggs royale were unavailable on the first morning due to no salmon. It got to the stage where we expected Basil Fawlty ànd Manuel to appear as it was just like Fawlty towers! It was quite chaotic.
There also seemed to be a general lack of organisation. Items were repeatedly running out at the buffet, tables were left dirty, and the area where cereal was served was not being kept properly tidy. We noticed other guests around us complaining about missing items and service issues too.
The spa was beautiful but there was no clear direction or guidance, no one offered to show us round, we were just left to wander and find our own way which was quite difficult as it was like à rabbit warren with lots of doors, corridors and stairs. The tables in the spa cafe area were left uncleared.
The biggest issue, however, came at checkout. We were shocked to discover a bill of £622.79, despite having prepaid and only expecting to pay extra for two drinks, we were left questioning how these amounts had been added to the bill. Part of this was a bottle of wine we hadn’t even had! This shouldn’t have happened and we shouldn’t have had to challenge it at the end of the stay. À very nice gentleman, Kevin sorted this out for us.
For a hotel charging 5-star prices, we expected much better consistency, organisation and attention to detail. The beautiful surroundings and comfortable room are certainly positives, but they cannot make up for the number of basic issues we encountered.
There is clearly a lot of potential here, but significant improvement is needed if the experience is to match the 5-star expectations and prices
Hotellin vastaus
Kommentti: 14.8.2026
Dear Jean,
Thank you for taking the time to share such a detailed review of your recent stay at Ensana Buxton Crescent. While I am pleased to read that you enjoyed the comfort of your room, our beautiful surroundings, the assistance provided by our concierge, and the attentive service from your waiter and Kevin at reception, I am sincerely sorry that your overall experience fell short of the standards you rightly expected.
Please accept my apologies for the number of service and operational issues you encountered throughout your stay. The missing coffee provisions in your room, the presentation of the dining menu, unavailable menu items, inconsistencies with both dinner and breakfast service, and the lack of organisation you witnessed are all disappointing to read and certainly do not reflect the experience we aim to provide our guests.
Your comments regarding staffing levels, communication between departments, attention to detail, and overall consistency have been noted and will be shared with the relevant management teams for review.
Thank you again for your balanced feedback and for recognising the positive aspects of your stay alongside the areas that require improvement. I hope we may have the opportunity to restore your confidence in the future.
Best regards
Hannah Tatton
Assistant Reception Manager
Thank you for taking the time to share such a detailed review of your recent stay at Ensana Buxton Crescent. While I am pleased to read that you enjoyed the comfort of your room, our beautiful surroundings, the assistance provided by our concierge, and the attentive service from your waiter and Kevin at reception, I am sincerely sorry that your overall experience fell short of the standards you rightly expected.
Please accept my apologies for the number of service and operational issues you encountered throughout your stay. The missing coffee provisions in your room, the presentation of the dining menu, unavailable menu items, inconsistencies with both dinner and breakfast service, and the lack of organisation you witnessed are all disappointing to read and certainly do not reflect the experience we aim to provide our guests.
Your comments regarding staffing levels, communication between departments, attention to detail, and overall consistency have been noted and will be shared with the relevant management teams for review.
Thank you again for your balanced feedback and for recognising the positive aspects of your stay alongside the areas that require improvement. I hope we may have the opportunity to restore your confidence in the future.
Best regards
Hannah Tatton
Assistant Reception Manager
Ryhmät
Kommentti: 21.8.2026
Wonderful, relaxing experience!
Wonderful, relaxing experience!
I had the Champneys Hundred Years Young Face & Body Reset with my therapist, Grace, and it was absolutely wonderful from start to finish. Grace was amazing so professional, attentive and lovely, and the treatment was fantastic.
I was also lucky enough to book it during the summer sale at half price, which made the experience even more incredible value.
I left feeling completely relaxed, refreshed and rejuvenated. A truly wonderful experience, and I would definitely recommend both the treatment and Grace. Thank you! ⭐️⭐️⭐️⭐️⭐️
I had the Champneys Hundred Years Young Face & Body Reset with my therapist, Grace, and it was absolutely wonderful from start to finish. Grace was amazing so professional, attentive and lovely, and the treatment was fantastic.
I was also lucky enough to book it during the summer sale at half price, which made the experience even more incredible value.
I left feeling completely relaxed, refreshed and rejuvenated. A truly wonderful experience, and I would definitely recommend both the treatment and Grace. Thank you! ⭐️⭐️⭐️⭐️⭐️
Hotellin vastaus
Kommentti: 22.8.2026
Dear nickyormonde,
Thank you for sharing such lovely feedback. We’re so pleased you enjoyed a relaxing experience and that Grace made a memorable impression. It’s wonderful to know the treatment left you feeling refreshed and that you found great value. Your recommendation means a great deal to us. We look forward to welcoming you back to Buxton Crescent for another restorative visit.
Best regards
Hannah Tatton
Assistant Reception Manager
Thank you for sharing such lovely feedback. We’re so pleased you enjoyed a relaxing experience and that Grace made a memorable impression. It’s wonderful to know the treatment left you feeling refreshed and that you found great value. Your recommendation means a great deal to us. We look forward to welcoming you back to Buxton Crescent for another restorative visit.
Best regards
Hannah Tatton
Assistant Reception Manager
Yksin matkustavat
Kommentti: 11.8.2026
Very special
It,s such an eyecatching statement to Buxton now it,s been restored. The spa and rooms are 5* luxury, what a treat if you want to spend money in a luxury pamper. Very special.
Hotellin vastaus
Kommentti: 14.8.2026
Dear Sunshine13411328514,
Thank you for sharing such generous feedback. We’re pleased you enjoyed the grandeur of the Crescent, along with the spa and rooms. It’s wonderful to know your stay felt special. We appreciate you choosing Buxton Crescent and look forward to the pleasure of welcoming you again.
Kind regards
Hannah Tatton
Assistant Reception Manager
Thank you for sharing such generous feedback. We’re pleased you enjoyed the grandeur of the Crescent, along with the spa and rooms. It’s wonderful to know your stay felt special. We appreciate you choosing Buxton Crescent and look forward to the pleasure of welcoming you again.
Kind regards
Hannah Tatton
Assistant Reception Manager
Perhe
Kommentti: 9.8.2026
Emily - best massage ever
Emily was amazing, such a great massage treatment. Fantastic experience and I came out feeling like mister soft :) think I will sleep for the next week after that :)
Hotellin vastaus
Kommentti: 11.8.2026
Dear Eddie,
Thank you for sharing your experience. We’re so pleased you enjoyed your massage and that Emily made it special. I’ll be sure to pass on your kind words to her and the team. We appreciate you choosing Buxton Crescent and hope to have the pleasure of welcoming you back for another relaxing visit soon.
Best regards
Hannah Tatton
Assistant Reception Manager
Thank you for sharing your experience. We’re so pleased you enjoyed your massage and that Emily made it special. I’ll be sure to pass on your kind words to her and the team. We appreciate you choosing Buxton Crescent and hope to have the pleasure of welcoming you back for another relaxing visit soon.
Best regards
Hannah Tatton
Assistant Reception Manager
Erinomainen sijainti
The Crescent Buxton, Buxton, SK17 6BH, Yhdistynyt kuningaskunta|0,01 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
15.00
Uloskirjautuminen ennen:
11.00
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Lemmikkieläimet sallittu lisämaksusta
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