Hotel & Gasthof Hubertushöhe - Ihr Hotel für Urlaub mit Hund
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Poimintoja
Sisäänkirjautuminen alkaen: | 14.00 |
|---|---|
Uloskirjautuminen ennen: | 10.00 |
Lemmikit | Lemmikkieläimet sallittu lisämaksusta |
Mukavuudet
Wi-Fi
Pysäköinti
Ravintola
Tupakointi kielletty
Lemmikkieläimet sallittuja
Hissi
Lisää tietoa hotellista Hotel & Gasthof Hubertushöhe - Ihr Hotel für Urlaub mit Hund
Hotel & Gasthof Hubertushöhe - Ihr Hotel für Urlaub mit Hund
This traditional-style hotel with a historic façade is located in the Latrop Valley, a 10-minute drive from Schmallenberg town centre. Sauerland specialities are served in the country-style lounge or terrace.
Arvostelut tarjoaa 
Pariskunta
Kommentti: 1.6.2026
Majoittui: touko 2026
Pure relaxation for both humans and dogs in a dreamlike location.
For hiking enthusiasts and dog lovers, one could not wish for a better hotel. Here, hospitality is still alive; we felt very comfortable from the very beginning, and the service is truly excellent. The location of the hotel could not be better; wonderful and varied hikes can be started directly from the hotel. We will definitely come back!!!
Hotellin vastaus
Kommentti: 12.6.2026
Wow, was für eine wunderschöne Rückmeldung! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.
Es ist für uns das größte Kompliment, wenn sich Mensch und Vierbeiner von der ersten Sekunde an pudelwohl fühlen. Genau das ist unser Anspruch an gelebte Gastfreundschaft! Dass Sie auch unsere Wanderlage und den Service so genossen haben, freut das gesamte Team riesig.
Wir nehmen Sie beim Wort: Wir freuen uns jetzt schon auf Ihr garantiertes Wiedersehen bei uns auf der Hubertushöhe!
Herzliche Grüße und bis bald,
Ihr Team der Hubertushöhe
Es ist für uns das größte Kompliment, wenn sich Mensch und Vierbeiner von der ersten Sekunde an pudelwohl fühlen. Genau das ist unser Anspruch an gelebte Gastfreundschaft! Dass Sie auch unsere Wanderlage und den Service so genossen haben, freut das gesamte Team riesig.
Wir nehmen Sie beim Wort: Wir freuen uns jetzt schon auf Ihr garantiertes Wiedersehen bei uns auf der Hubertushöhe!
Herzliche Grüße und bis bald,
Ihr Team der Hubertushöhe
Pariskunta
Kommentti: 19.6.2026
Majoittui: kesä 2026
Marketing convincing but stay disappointing
External appearance high-quality – performance on-site clearly inadequate
We would like to share our experiences, as we cannot relate to the numerous very positive reviews of this hotel in any way. It is important for us to emphasize that these are our personal impressions during a three-day stay.
We booked three nights with half board and consciously chose this hotel due to the very good reviews and the professional external presentation (website and social media). The presentation conveys a high-quality, clean, and somewhat luxurious impression – an expectation that, in our view, was not met on-site.
Arrival and check-in
The building itself initially gives a rustic impression, but it is clearly showing its age. In principle, this is not to be rated negatively, provided the condition is well-maintained.
At check-in, we had to wait several minutes without a contact person, even though staff were present but did not notice us. Only after pressing the bell were we acknowledged. The entire process then took place very briefly within a minute (key, forms, meal times), without a warm welcome, orientation, or further information about the stay. From our perspective, a professional and guest-oriented arrival situation was not provided.
Room condition (first and second room)
The initially assigned room was exceptionally small and had significant deficiencies from our perspective. The door barely moved past the bed, which further emphasized the tightness.
The furnishings appeared overall very basic and somewhat worn out. Several points gave the impression of a significant backlog in maintenance and renovation:
visible dirt
damaged or partially functional balcony door
swollen furniture
inconsistent, heavily used balcony furniture
The decor conveyed to us the impression that priority was given to visual impact rather than actual quality.
After our feedback, we received an alternative room, which is fundamentally positive. This room was larger, but also showed clear deficiencies:
very outdated technical equipment (small television)
bathroom with heavily outdated materials (painted elements, visible signs of use)
some rust and dust in clearly visible areas
This room also did not match the impression conveyed in the external presentation.
Service and treatment of guests
During the offered "coffee gossip," there was an unacceptable situation from our perspective: The served cream was spoiled and inedible. After our notice, the plate was taken away without comment, but initially, there was neither an apology nor an offer of replacement. Only upon inquiry was the situation confirmed and the vouchers returned.
We found the communication overall to be insufficient and lacking in service orientation.
Furthermore, it was noticeable that parts of the service staff did not meet the expectations of a hotel operation in this price range due to their demeanor and manners. Especially due to a very young staff member (e.g., very casual dress style, immediate use of "you" without prior agreement).
Catering (half board)
The catering represented one of our biggest points of criticism. Considering the price of around €30.50 per person for dinner, the service provided did not meet our expectations in any way.
Recurring points of criticism:
very simple and sometimes minimalist portion sizes
simple or low-quality ingredients
not very convincing in taste
significant deviation between advertised presentation and actual quality
Individual dishes appeared to us to be qualitatively and artisanally inadequate for the price. On the third evening, this reached a point where we felt compelled to complain.
We would like to explicitly highlight a service employee at this point, who stood out positively due to professional demeanor, appropriate manners, and commitment, and was perceived by us as the only consistently convincing service performance.
After our complaint, the dinner of that day was removed from the bill, which we consider a correct gesture of goodwill.
Departure
On the day of departure, the billing was factual, but without interest in feedback or inquiries about the stay. There was no active exchange regarding the points of criticism raised.
Overall conclusion
From our perspective, there is a significant discrepancy between the hotel's external representation and the actual performance experienced on-site. In particular, in the areas of:
Room quality and condition
Service and communication
Gastronomy
we see a clear need for improvement.
We find the price-performance ratio to be overall inadequate.
Positively noteworthy are the good location of the hotel and the performance of a single service employee. However, these points could not significantly improve the overall impression.
We would like to share our experiences, as we cannot relate to the numerous very positive reviews of this hotel in any way. It is important for us to emphasize that these are our personal impressions during a three-day stay.
We booked three nights with half board and consciously chose this hotel due to the very good reviews and the professional external presentation (website and social media). The presentation conveys a high-quality, clean, and somewhat luxurious impression – an expectation that, in our view, was not met on-site.
Arrival and check-in
The building itself initially gives a rustic impression, but it is clearly showing its age. In principle, this is not to be rated negatively, provided the condition is well-maintained.
At check-in, we had to wait several minutes without a contact person, even though staff were present but did not notice us. Only after pressing the bell were we acknowledged. The entire process then took place very briefly within a minute (key, forms, meal times), without a warm welcome, orientation, or further information about the stay. From our perspective, a professional and guest-oriented arrival situation was not provided.
Room condition (first and second room)
The initially assigned room was exceptionally small and had significant deficiencies from our perspective. The door barely moved past the bed, which further emphasized the tightness.
The furnishings appeared overall very basic and somewhat worn out. Several points gave the impression of a significant backlog in maintenance and renovation:
visible dirt
damaged or partially functional balcony door
swollen furniture
inconsistent, heavily used balcony furniture
The decor conveyed to us the impression that priority was given to visual impact rather than actual quality.
After our feedback, we received an alternative room, which is fundamentally positive. This room was larger, but also showed clear deficiencies:
very outdated technical equipment (small television)
bathroom with heavily outdated materials (painted elements, visible signs of use)
some rust and dust in clearly visible areas
This room also did not match the impression conveyed in the external presentation.
Service and treatment of guests
During the offered "coffee gossip," there was an unacceptable situation from our perspective: The served cream was spoiled and inedible. After our notice, the plate was taken away without comment, but initially, there was neither an apology nor an offer of replacement. Only upon inquiry was the situation confirmed and the vouchers returned.
We found the communication overall to be insufficient and lacking in service orientation.
Furthermore, it was noticeable that parts of the service staff did not meet the expectations of a hotel operation in this price range due to their demeanor and manners. Especially due to a very young staff member (e.g., very casual dress style, immediate use of "you" without prior agreement).
Catering (half board)
The catering represented one of our biggest points of criticism. Considering the price of around €30.50 per person for dinner, the service provided did not meet our expectations in any way.
Recurring points of criticism:
very simple and sometimes minimalist portion sizes
simple or low-quality ingredients
not very convincing in taste
significant deviation between advertised presentation and actual quality
Individual dishes appeared to us to be qualitatively and artisanally inadequate for the price. On the third evening, this reached a point where we felt compelled to complain.
We would like to explicitly highlight a service employee at this point, who stood out positively due to professional demeanor, appropriate manners, and commitment, and was perceived by us as the only consistently convincing service performance.
After our complaint, the dinner of that day was removed from the bill, which we consider a correct gesture of goodwill.
Departure
On the day of departure, the billing was factual, but without interest in feedback or inquiries about the stay. There was no active exchange regarding the points of criticism raised.
Overall conclusion
From our perspective, there is a significant discrepancy between the hotel's external representation and the actual performance experienced on-site. In particular, in the areas of:
Room quality and condition
Service and communication
Gastronomy
we see a clear need for improvement.
We find the price-performance ratio to be overall inadequate.
Positively noteworthy are the good location of the hotel and the performance of a single service employee. However, these points could not significantly improve the overall impression.
Hotellin vastaus
Kommentti: 27.6.2026
Vielen Dank für Ihr ausführliches Feedback – auch wenn es uns nicht leicht zu lesen fällt.
Wir bedauern aufrichtig, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Die von Ihnen geschilderten Punkte zu Zimmerzustand, Service und dem Vorfall mit dem Kuchen nehmen wir ernst und werden sie intern prüfen. Dass Sie sich mit Ihren Anliegen nicht von Beginn an gut aufgehoben gefühlt haben, tut uns leid.
Wir freuen uns, dass zumindest ein Teammitglied positiv auffiel – das zeigt uns, wo wir ansetzen müssen.
Für ein persönliches Gespräch stehen wir Ihnen jederzeit gerne zur Verfügung.
Herzliche Grüße aus Latrop!
Familie Vogt
Wir bedauern aufrichtig, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Die von Ihnen geschilderten Punkte zu Zimmerzustand, Service und dem Vorfall mit dem Kuchen nehmen wir ernst und werden sie intern prüfen. Dass Sie sich mit Ihren Anliegen nicht von Beginn an gut aufgehoben gefühlt haben, tut uns leid.
Wir freuen uns, dass zumindest ein Teammitglied positiv auffiel – das zeigt uns, wo wir ansetzen müssen.
Für ein persönliches Gespräch stehen wir Ihnen jederzeit gerne zur Verfügung.
Herzliche Grüße aus Latrop!
Familie Vogt
Liikematkustaja
Kommentti: 4.6.2026
Majoittui: touko 2026
With and without a dog
I overlooked that the Hubertushöhe is a dog hotel. Here, a non-dog owner hardly notices anything of it. Everything is clean, very quiet, and the service is very good and friendly.
Also a good tip without a dog
Also a good tip without a dog
Hotellin vastaus
Kommentti: 12.6.2026
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut uns ganz außerordentlich zu hören, dass Sie sich bei uns auf der Hubertushöhe rundum wohlgefühlt haben – auch wenn unser Hotelkonzept für Sie eine kleine Überraschung war!
Dass ein harmonisches Miteinander von Gästen mit und ohne Vierbeiner so reibungslos funktioniert, ist genau unser Ziel. Ihr Lob für die Sauberkeit, die Ruhe und unseren Service geben wir sehr gerne an das gesamte Team weiter.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen – ob mit oder ohne Hund, Sie sind uns jederzeit herzlich willkommen!
Mit besten Grüßen aus der Hubertushöhe!
Dass ein harmonisches Miteinander von Gästen mit und ohne Vierbeiner so reibungslos funktioniert, ist genau unser Ziel. Ihr Lob für die Sauberkeit, die Ruhe und unseren Service geben wir sehr gerne an das gesamte Team weiter.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen – ob mit oder ohne Hund, Sie sind uns jederzeit herzlich willkommen!
Mit besten Grüßen aus der Hubertushöhe!
Ryhmät
Kommentti: 1.6.2026
Majoittui: touko 2026
Unfortunately below average.
Unfortunately, we were rather disappointed with the hotel. We cannot really understand the good reviews, or why one would come back more often, but tastes and expectations vary.
The costs for the overnight stay are absolutely incomprehensible, and we felt that arbitrary prices were set for the rooms that were not proportional.
Breakfast was good, and everything was available. We were there once for dinner, but then decided to eat out on the other days. The portions were not really sufficient, and most of the food tasted relatively bland.
In the afternoon, there was only one lady on staff who did her best but was ultimately overwhelmed. The owners should try to ensure that one person does not have to handle everything alone, from preparing drinks and snacks to serving and checking out.
It is truly very unfortunate.
The costs for the overnight stay are absolutely incomprehensible, and we felt that arbitrary prices were set for the rooms that were not proportional.
Breakfast was good, and everything was available. We were there once for dinner, but then decided to eat out on the other days. The portions were not really sufficient, and most of the food tasted relatively bland.
In the afternoon, there was only one lady on staff who did her best but was ultimately overwhelmed. The owners should try to ensure that one person does not have to handle everything alone, from preparing drinks and snacks to serving and checking out.
It is truly very unfortunate.
Hotellin vastaus
Kommentti: 12.6.2026
Wir bedanken uns für Ihr offenes Feedback zu Ihrem Aufenthalt. Es tut uns leid, dass Sie unser Hotel enttäuscht verlassen haben und insbesondere mit den Zimmerpreisen sowie dem Abendessen unzufrieden waren.
Ihren Hinweis zum Service am Nachmittag nehmen wir sehr ernst. Es ist uns wichtig, dass weder unsere Gäste noch unsere Mitarbeiter unter Engpässen leiden, und wir werden diesen Punkt in unserer Personalplanung besprechen.
Dass Ihnen das Frühstück geschmeckt hat, freut uns. Wir nehmen Ihre Kritik als Ansporn, an unseren Schwachstellen zu arbeiten, und wünschen Ihnen für die Zukunft alles Gute.
Mit freundlichen Grüßen,
Ihr Team der Hubertushöhe
Ihren Hinweis zum Service am Nachmittag nehmen wir sehr ernst. Es ist uns wichtig, dass weder unsere Gäste noch unsere Mitarbeiter unter Engpässen leiden, und wir werden diesen Punkt in unserer Personalplanung besprechen.
Dass Ihnen das Frühstück geschmeckt hat, freut uns. Wir nehmen Ihre Kritik als Ansporn, an unseren Schwachstellen zu arbeiten, und wünschen Ihnen für die Zukunft alles Gute.
Mit freundlichen Grüßen,
Ihr Team der Hubertushöhe
Perhe
Kommentti: 1.6.2026
Majoittui: touko 2026
Vacation from May 25 to May 30, 2026.
Very pleasant stay, friendly service. Nice guesthouse in a beautiful setting. You must like dogs, as they are welcome here.
Hotellin vastaus
Kommentti: 12.6.2026
Vielen Dank für Ihre netten Worte! "Sie müssen Hunde mögen" – das ist wohl die ehrlichste und beste Beschreibung für unser Haus, die wir uns wünschen können.
Schön, dass Ihnen der Service und unsere Umgebung so gut gefallen haben. Wir freuen uns schon darauf, Sie (und vielleicht auch eine treue Fellnase?) bald wieder bei uns zu verwöhnen.
Bis zum nächsten Mal und alles Gute,
Ihr Team der Hubertushöhe
Schön, dass Ihnen der Service und unsere Umgebung so gut gefallen haben. Wir freuen uns schon darauf, Sie (und vielleicht auch eine treue Fellnase?) bald wieder bei uns zu verwöhnen.
Bis zum nächsten Mal und alles Gute,
Ihr Team der Hubertushöhe
Erinomainen sijainti
Latrop Nr. 11 -13 , Schmallenberg, 57392, Saksa|5,28 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
14.00
Uloskirjautuminen ennen:
10.00
Hyvä tietää
Kaikki ikäryhmät
35 € henkilöltä yötä kohden
Jos haluat lisätietoja pinnasängyn lisäämisestä, ota yhteyttä hotelliin.
Lemmikkieläimet sallittu lisämaksusta
Koronaviruksen (COVID-19) vuoksi tässä majoituspaikassa noudatetaan tehostettuja turvallisuus- ja puhtaanapitotoimia. Koronaviruksen (COVID-19) vuoksi kasvomaskin käyttö on pakollista kaikissa yleisissä sisätiloissa.
Hotel & Gasthof Hubertushöhe - Ihr Hotel für Urlaub mit Hund: UKK
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