Ibis Hotel München City
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Poimintoja
Sisäänkirjautuminen alkaen: | 15.00 |
|---|---|
Uloskirjautuminen ennen: | 12.00 |
Lemmikit | Lemmikkieläimet sallittuja |
Mukavuudet
Wi-Fi
Pysäköinti
Ilmastointi
Vastaanottotiskin työntekijä aina paikalla
Ravintola
Tupakointi kielletty
Lisää tietoa hotellista Ibis Hotel München City
Ibis Hotel München City
Tämä hotelli tarjoaa huoneita, joissa on taulutelevisio, 24h-baarin ja ilmaisia internetpisteitä. Se on 4 minuutin kävelymatkan päässä Münchenin päärautatieasemalta ja muutaman askeleen päässä Karlstraßen raitiovaunupysäkiltä.
Arvostelut tarjoaa 
Yksin matkustavat
Kommentti: 10.8.2026
Majoittui: elo 2026
Good location but Bar Service Needs Improvement
I stayed at this hotel for two nights and overall had a pleasant experience. The location is fantastic, with a direct connection from the airport and convenient access to the main points of interest in the city.
There was a maintenance issue in my room, but the staff handled it immediately and offered me another room on the same floor, which I really appreciated.
I would especially like to mention Yulisa, who was extremely kind, friendly, and sociable, and Irina, the manager, whose professionalism I greatly appreciated.
Unfortunately, I had a disappointing experience with the bar service. The bartender was extremely slow despite the bar being almost empty at the time. After finally serving me, I approached the cashier to pay, but he completely ignored me even though he had clearly seen me, continuing to chat and laugh with a woman at the counter. I found this quite unprofessional and unpleasant.
The following morning, during checkout, I shared my feedback with Nhi at the reception. She was very kind and genuinely sorry about what had happened. She immediately offered me a complimentary drink at the bar and took note of my feedback, which I appreciated.
Overall, the hotel has a great location and some very friendly and professional staff. With some improvement in the bar service, the experience could have been excellent.
There was a maintenance issue in my room, but the staff handled it immediately and offered me another room on the same floor, which I really appreciated.
I would especially like to mention Yulisa, who was extremely kind, friendly, and sociable, and Irina, the manager, whose professionalism I greatly appreciated.
Unfortunately, I had a disappointing experience with the bar service. The bartender was extremely slow despite the bar being almost empty at the time. After finally serving me, I approached the cashier to pay, but he completely ignored me even though he had clearly seen me, continuing to chat and laugh with a woman at the counter. I found this quite unprofessional and unpleasant.
The following morning, during checkout, I shared my feedback with Nhi at the reception. She was very kind and genuinely sorry about what had happened. She immediately offered me a complimentary drink at the bar and took note of my feedback, which I appreciated.
Overall, the hotel has a great location and some very friendly and professional staff. With some improvement in the bar service, the experience could have been excellent.
Hotellin vastaus
Kommentti: 20.8.2026
Dear Enrico,
Thank you for taking the time to share your feedback regarding your recent stay at Ibis Muenchen City. I am pleased to hear that you enjoyed our fantastic location and that our staff, contributed positively to your experience. It is always gratifying to receive recognition for our team members' efforts.
However, I regret that your experience with the bar service did not meet your expectations. Your comments regarding the slow service and the interaction with the cashier are duly noted. We strive to maintain high standards in all areas, including our bar service, and it is disappointing to learn that we fell short in this instance. I appreciate that you brought this to our attention during checkout, and I am glad to hear that we were able to address your concerns.
We will continue to work towards enhancing our services to ensure that our guests receive the best possible experience. Thank you once again for your valuable input.
Thank you for taking the time to share your feedback regarding your recent stay at Ibis Muenchen City. I am pleased to hear that you enjoyed our fantastic location and that our staff, contributed positively to your experience. It is always gratifying to receive recognition for our team members' efforts.
However, I regret that your experience with the bar service did not meet your expectations. Your comments regarding the slow service and the interaction with the cashier are duly noted. We strive to maintain high standards in all areas, including our bar service, and it is disappointing to learn that we fell short in this instance. I appreciate that you brought this to our attention during checkout, and I am glad to hear that we were able to address your concerns.
We will continue to work towards enhancing our services to ensure that our guests receive the best possible experience. Thank you once again for your valuable input.
Yksin matkustavat
Kommentti: 8.4.2026
Majoittui: maalis 2026
Appalling, threatening and unapologetic treatment.
I am beyond appalled by my experience at this hotel and feel compelled to warn others, particularly solo travellers, about how poorly I was treated during my stay.
As a lone female traveller in a foreign country, safety and professionalism are not optional extras; they are the absolute minimum expectation. Unfortunately, this hotel failed on both counts.
Due to an internal error on their part, my valid payment was incorrectly categorised in their system. Despite the fact that I was able to clearly prove that payment had been made, the hotel chose to escalate the situation in an utterly unacceptable manner. Late at night, an older male employee came to my room and confronted me in a way that felt intimidating and threatening. Being challenged at my door under these circumstances was deeply distressing and completely inappropriate.
Instead of feeling safe in my room, I spent the night anxious and shaken, forced to contact my bank to defend myself against a mistake that was entirely the hotel’s fault. No guest should ever be made to feel this way—let alone a solo traveller in an unfamiliar country.
When I later contacted customer support, the response only compounded the issue. Rather than acknowledging the seriousness of what had happened, the hotel attempted to justify their actions and deflect responsibility. No meaningful apology, no accountability, and absolutely no compensation were offered. Most shockingly, they refused to refund the night that their error completely ruined.
I explicitly raised concerns about guest safety and questioned how seriously they take the security of their travellers. This was dismissed. That alone speaks volumes.
What makes this even more disappointing is that the parent group themselves acknowledged that the situation was completely unacceptable and recommended a refund. Despite this, the hotel has chosen to ignore that guidance, instead offering only vague assurances about “improving staff training.” That is nowhere near sufficient.
This is not just poor customer service—it is a complete failure in duty of care.
I am now in the process of reporting this incident to the Munich Tourist Board in the hope that no other guest has to endure such threatening, unwarranted, and entirely avoidable treatment.
I will also be including screenshots of all communication to ensure full transparency and to prevent any attempt to misrepresent what happened.
I expected far better from a global brand. Instead, I was left feeling unsafe, dismissed, and deeply let down.
Avoid at all costs.
As a lone female traveller in a foreign country, safety and professionalism are not optional extras; they are the absolute minimum expectation. Unfortunately, this hotel failed on both counts.
Due to an internal error on their part, my valid payment was incorrectly categorised in their system. Despite the fact that I was able to clearly prove that payment had been made, the hotel chose to escalate the situation in an utterly unacceptable manner. Late at night, an older male employee came to my room and confronted me in a way that felt intimidating and threatening. Being challenged at my door under these circumstances was deeply distressing and completely inappropriate.
Instead of feeling safe in my room, I spent the night anxious and shaken, forced to contact my bank to defend myself against a mistake that was entirely the hotel’s fault. No guest should ever be made to feel this way—let alone a solo traveller in an unfamiliar country.
When I later contacted customer support, the response only compounded the issue. Rather than acknowledging the seriousness of what had happened, the hotel attempted to justify their actions and deflect responsibility. No meaningful apology, no accountability, and absolutely no compensation were offered. Most shockingly, they refused to refund the night that their error completely ruined.
I explicitly raised concerns about guest safety and questioned how seriously they take the security of their travellers. This was dismissed. That alone speaks volumes.
What makes this even more disappointing is that the parent group themselves acknowledged that the situation was completely unacceptable and recommended a refund. Despite this, the hotel has chosen to ignore that guidance, instead offering only vague assurances about “improving staff training.” That is nowhere near sufficient.
This is not just poor customer service—it is a complete failure in duty of care.
I am now in the process of reporting this incident to the Munich Tourist Board in the hope that no other guest has to endure such threatening, unwarranted, and entirely avoidable treatment.
I will also be including screenshots of all communication to ensure full transparency and to prevent any attempt to misrepresent what happened.
I expected far better from a global brand. Instead, I was left feeling unsafe, dismissed, and deeply let down.
Avoid at all costs.
Hotellin vastaus
Kommentti: 10.4.2026
Dear Jaz L,
Thank you again for your detailed feedback.
We would like to clarify that we have already addressed this matter directly with you and have expressly apologised for the inconvenience caused. We regret that you perceived your stay as unpleasant.
At the same time, we would like to point out that, from our perspective, your compensation requests are not proportionate to the actual circumstances of the incident. We have carefully reviewed the situation internally and have taken appropriate steps to improve our processes in order to prevent similar occurrences in the future.
We regret that we were unable to reach a mutually satisfactory resolution in this matter and wish you all the best for your future travels.
Yours sincerely,
Stephanie Maass
General Manager
Thank you again for your detailed feedback.
We would like to clarify that we have already addressed this matter directly with you and have expressly apologised for the inconvenience caused. We regret that you perceived your stay as unpleasant.
At the same time, we would like to point out that, from our perspective, your compensation requests are not proportionate to the actual circumstances of the incident. We have carefully reviewed the situation internally and have taken appropriate steps to improve our processes in order to prevent similar occurrences in the future.
We regret that we were unable to reach a mutually satisfactory resolution in this matter and wish you all the best for your future travels.
Yours sincerely,
Stephanie Maass
General Manager
Pariskunta
Kommentti: 12.8.2026
Majoittui: syys 2025
Good location
We stayed just for 2 nights.
The hotel is in a very convenient location, near city center of Karlzplatz and Haupbahnhof train station, metro and tram stations too, with many cafes and restaurants around it, though the area safety is a bit lower than average.
The room was very small, and even a bit awkwarding with a bathroom even smaller but it looks directly over the main street. it is nice but sometimes it gets a bit noisy.
Wifi was not bad and the small TV set had mainly German channels.
Breakfast was modest. Not too many options but was fair enough.
Staff members in general were nice with a good command of english language, and it was very clean.
We were on a group trip, so i really can't tell about the prices but they are probably very moderate.
In general, maybe there are better options for hotels especially the tight rooms but nothing to really complain about.
The hotel is in a very convenient location, near city center of Karlzplatz and Haupbahnhof train station, metro and tram stations too, with many cafes and restaurants around it, though the area safety is a bit lower than average.
The room was very small, and even a bit awkwarding with a bathroom even smaller but it looks directly over the main street. it is nice but sometimes it gets a bit noisy.
Wifi was not bad and the small TV set had mainly German channels.
Breakfast was modest. Not too many options but was fair enough.
Staff members in general were nice with a good command of english language, and it was very clean.
We were on a group trip, so i really can't tell about the prices but they are probably very moderate.
In general, maybe there are better options for hotels especially the tight rooms but nothing to really complain about.
Hotellin vastaus
Kommentti: 20.8.2026
Thank you for taking the time to share your experience regarding your recent stay with us at Ibis Muenchen City. We are pleased to hear that you found our location convenient and appreciated the cleanliness of our hotel, as well as the friendliness of our staff.
We acknowledge your feedback regarding the size of the room and bathroom, as well as the noise from the street. While our accommodations are designed to optimize space, we understand that they may not meet everyone's preferences. Your comments about the breakfast options have been noted, and we continually strive to enhance our offerings to better serve our guests.
We appreciate your insights and will take them into consideration as we work to improve our services. Thank you once again for your feedback, and we hope to welcome you back in the future for an even better experience.
Mit herzlichen Grüßen
Stephanie Maaß
Hoteldirektorin Ibis München City
We acknowledge your feedback regarding the size of the room and bathroom, as well as the noise from the street. While our accommodations are designed to optimize space, we understand that they may not meet everyone's preferences. Your comments about the breakfast options have been noted, and we continually strive to enhance our offerings to better serve our guests.
We appreciate your insights and will take them into consideration as we work to improve our services. Thank you once again for your feedback, and we hope to welcome you back in the future for an even better experience.
Mit herzlichen Grüßen
Stephanie Maaß
Hoteldirektorin Ibis München City
Perhe
Kommentti: 5.8.2026
Majoittui: elo 2026
Don't go!!!!
Don't stay here if you want a good night's sleep. Tram noise is horrific from 4am till midnight. Staff not interested in complaints.
Hotellin vastaus
Kommentti: 20.8.2026
Dear guest,
Thank you for sharing your feedback regarding your recent stay. I regret to learn that you experienced disturbances from external noise and that your concerns were not adequately addressed. We take guest comfort seriously and appreciate your input as it helps us improve our services.
Mit herzlichen Grüßen
Stephanie Maaß
Hoteldirektorin Ibis München City
Thank you for sharing your feedback regarding your recent stay. I regret to learn that you experienced disturbances from external noise and that your concerns were not adequately addressed. We take guest comfort seriously and appreciate your input as it helps us improve our services.
Mit herzlichen Grüßen
Stephanie Maaß
Hoteldirektorin Ibis München City
Ryhmät
Kommentti: 5.8.2026
Majoittui: heinä 2026
good for when you want to be in the city center quickly for a prick
It's an ibis hotel so you get what's on the price tag. A room with a good bed, a TV (which surprisingly was a google TV, so we could easily put Netflix on it) and a bathroom.
Room was fine, nothing to complain about, although the bathroom might need a modernization. It sometimes felt like we were in a hospital hahah. We could also easily borrow a kettle with deposit. You can also park your car in their garage for 10 euros the night. There is also a standard morning buffet.
The location is......okay. it is close to downtown and there is even a stop for the subway. Although the neighborhood where the hotel lights is not so family friendly. Already next to the hotel there were gambling offices. Nothing dangerous, but I wouldn't let your kids walk down the street in the evening alone.
I myself would only go here if you are on a budget and would like to be in the city centre soon.
Room was fine, nothing to complain about, although the bathroom might need a modernization. It sometimes felt like we were in a hospital hahah. We could also easily borrow a kettle with deposit. You can also park your car in their garage for 10 euros the night. There is also a standard morning buffet.
The location is......okay. it is close to downtown and there is even a stop for the subway. Although the neighborhood where the hotel lights is not so family friendly. Already next to the hotel there were gambling offices. Nothing dangerous, but I wouldn't let your kids walk down the street in the evening alone.
I myself would only go here if you are on a budget and would like to be in the city centre soon.
Erittäin hyvä sijainti
Dachauer Str. 21, Maxvorstadt, München, 80335, Saksa|1,53 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
15.00
Uloskirjautuminen ennen:
12.00
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Lemmikkieläimet sallittuja
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