Gran Hotel Luna de Granada
+ 95
Etsi paras hotelli kaupungissa Granada päivämäärien, hinnan tai mieltymysten mukaan
Vertaile satojen sivustojen tarjouksia hotelliin Gran Hotel Luna de Granada samassa paikassa
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Poimintoja
Sisäänkirjautuminen alkaen: | 14.00 |
|---|---|
Uloskirjautuminen ennen: | 12.00 |
Lemmikit | Lemmikkieläimet sallittu lisämaksusta |
Mukavuudet
Wi-Fi
Pysäköinti
Ilmastointi
Kuljetus lentokentälle
Uima-allas
Kuntoilukeskus
Lisää tietoa hotellista Gran Hotel Luna de Granada
Gran Hotel Luna de Granada
Gran Hotel Luna de Granada sijaitsee 10 minuutin kävelymatkan päässä Granadan historiallisesta keskustasta ja tarjoaa lämmitetyn sisäuima-altaan ja kausittaisen ulkouima-altaan. Ilmainen WiFi on käytettävissä koko majoituspaikassa.
Arvostelut tarjoaa 
Perhe
Kommentti: 9.4.2026
Majoittui: huhti 2026
Very disappointing and no ability to use advertised amenities
This is not a 4-star hotel, more like a 2 or 3-star. Our junior suite was dark, basic, and overlooked the motorway, with constant traffic noise.
Housekeeping was poor: empty toiletries on arrival were never refilled during our 6-night stay, and issues like the broken safe, missing toilet paper, no electricity for 2.days, required repeated trips to reception as the phone didn’t work.
We chose this hotel specifically for the pool, but it was constantly full of children with no adult-only swim times. As a result, we couldn’t use it, which was very disappointing and ultimately defeats the reason we booked.
Food in the bistro was mixed (good burger, bland and overpriced goat dish), so we didn’t return.
Positives: convenient for Sierra Nevada, with Hipercor and El Corte Inglés nearby.
Overall, disappointing—especially given the pool was the main reason for booking.
Housekeeping was poor: empty toiletries on arrival were never refilled during our 6-night stay, and issues like the broken safe, missing toilet paper, no electricity for 2.days, required repeated trips to reception as the phone didn’t work.
We chose this hotel specifically for the pool, but it was constantly full of children with no adult-only swim times. As a result, we couldn’t use it, which was very disappointing and ultimately defeats the reason we booked.
Food in the bistro was mixed (good burger, bland and overpriced goat dish), so we didn’t return.
Positives: convenient for Sierra Nevada, with Hipercor and El Corte Inglés nearby.
Overall, disappointing—especially given the pool was the main reason for booking.
Hotellin vastaus
Kommentti: 10.4.2026
Dear Guest,
We are grateful for your feedback and for highlighting these matters.
We are pleased that our proximity to Sierra Nevada and nearby shopping options contributed positively to your stay in Granada.
We sincerely apologize that your experience with room comfort and housekeeping fell short of expectations. Please know our team is available 24 hours to address maintenance needs promptly, and we will reinforce our protocols to ensure consistent service quality. While our heated indoor pool offers year-round relaxation, we regret the family-focused environment limited your ability to enjoy this facility as anticipated.
Nonetheless, we appreciate your mention of our strategic location for exploring both city attractions and mountain destinations. Our team remains committed to providing memorable stays through continuous improvements and attentive service.
We hope to be able welcome you back on a future visit.
Kind regards,
We are grateful for your feedback and for highlighting these matters.
We are pleased that our proximity to Sierra Nevada and nearby shopping options contributed positively to your stay in Granada.
We sincerely apologize that your experience with room comfort and housekeeping fell short of expectations. Please know our team is available 24 hours to address maintenance needs promptly, and we will reinforce our protocols to ensure consistent service quality. While our heated indoor pool offers year-round relaxation, we regret the family-focused environment limited your ability to enjoy this facility as anticipated.
Nonetheless, we appreciate your mention of our strategic location for exploring both city attractions and mountain destinations. Our team remains committed to providing memorable stays through continuous improvements and attentive service.
We hope to be able welcome you back on a future visit.
Kind regards,
Perhe
Kommentti: 20.8.2026
Majoittui: elo 2026
THERE IS NO HYGIENE IN THE POOLS
Hotel review
The hotel is very good in general. The facilities are excellent, the room was very well-kept and clean with the exception of the mattress cover which was dirty with hair, but in general quite well-maintained.
However, we were very disappointed with the pool area. The hotel has a heated pool and an outdoor one, but during our stay we could not use them normally because certain people of a certain religion and country were swimming in the so-called "burkini" and honestly it was disgusting, since there were so many people from these countries, there was always someone swimming in clothes and it is disgusting, you cannot enter with shoes but you can swim in clothes, ridiculous. The situation was quite unpleasant for us and made us feel uncomfortable, to the point that we decided not to swim.
It is a real shame, because the hotel has very good facilities and the pool area could be one of its great attractions. I think it would be important for the hotel to establish and enforce hygiene and dress code rules to ensure that all guests can enjoy the facilities in proper conditions.
Finally, it is a good thing we only stayed one night because it was unpleasant to the maximum.
The hotel is very good in general. The facilities are excellent, the room was very well-kept and clean with the exception of the mattress cover which was dirty with hair, but in general quite well-maintained.
However, we were very disappointed with the pool area. The hotel has a heated pool and an outdoor one, but during our stay we could not use them normally because certain people of a certain religion and country were swimming in the so-called "burkini" and honestly it was disgusting, since there were so many people from these countries, there was always someone swimming in clothes and it is disgusting, you cannot enter with shoes but you can swim in clothes, ridiculous. The situation was quite unpleasant for us and made us feel uncomfortable, to the point that we decided not to swim.
It is a real shame, because the hotel has very good facilities and the pool area could be one of its great attractions. I think it would be important for the hotel to establish and enforce hygiene and dress code rules to ensure that all guests can enjoy the facilities in proper conditions.
Finally, it is a good thing we only stayed one night because it was unpleasant to the maximum.
Hotellin vastaus
Kommentti: 24.8.2026
Estimado Manuel,
Agradecemos el tiempo dedicado a compartir esta información sobre su experiencia.
Nos alegra saber que el confort y el estado de nuestras instalaciones resultaron de su agrado durante su visita. Además, valoramos que la habitación le pareciera cuidada y limpia en general, ya que trabajamos para que nuestros huéspedes tengan una experiencia agradable.
No obstante, lamentamos sinceramente que algunos aspectos de su estancia no cubrieran sus expectativas. Sentimos que las instalaciones de baño no respondieran a lo que esperaba y que la convivencia en la zona de piscinas le haya causado incomodidad. Nuestro equipo toma en serio todas las impresiones relacionadas con la limpieza y el uso de espacios comunes, buscando que todos los huéspedes se encuentren a gusto durante su estancia. Del mismo modo, el equipo revisa de forma regular el estado del mobiliario y los textiles para garantizar la máxima limpieza. Sus comentarios sobre la relación calidad-precio y la localización también serán tenidos en cuenta en nuestro proceso de mejora.
Para terminar con algo positivo, queremos agradecer su reconocimiento al buen estado general del hotel y el ambiente agradable que logró disfrutar en la habitación.
Reciba un saludo cordial.
Atentamente,
Elisa González
deLuna Experience Team
deLuna Hotels
Agradecemos el tiempo dedicado a compartir esta información sobre su experiencia.
Nos alegra saber que el confort y el estado de nuestras instalaciones resultaron de su agrado durante su visita. Además, valoramos que la habitación le pareciera cuidada y limpia en general, ya que trabajamos para que nuestros huéspedes tengan una experiencia agradable.
No obstante, lamentamos sinceramente que algunos aspectos de su estancia no cubrieran sus expectativas. Sentimos que las instalaciones de baño no respondieran a lo que esperaba y que la convivencia en la zona de piscinas le haya causado incomodidad. Nuestro equipo toma en serio todas las impresiones relacionadas con la limpieza y el uso de espacios comunes, buscando que todos los huéspedes se encuentren a gusto durante su estancia. Del mismo modo, el equipo revisa de forma regular el estado del mobiliario y los textiles para garantizar la máxima limpieza. Sus comentarios sobre la relación calidad-precio y la localización también serán tenidos en cuenta en nuestro proceso de mejora.
Para terminar con algo positivo, queremos agradecer su reconocimiento al buen estado general del hotel y el ambiente agradable que logró disfrutar en la habitación.
Reciba un saludo cordial.
Atentamente,
Elisa González
deLuna Experience Team
deLuna Hotels
Pariskunta
Kommentti: 18.8.2026
Majoittui: elo 2026
Very disappointed.
Very disappointed with this hotel. Arrived to find there is nothing around it. Nowhere to go for dinner in the evening. Paid for a premium room and had to go back to reception to get it changed as I have stayed in standard rooms in hotels that were better. Because you put a super king bed in the room doesn't make it a premium room. Having to get a taxi into the centre to get dinner each night. Arrived back to find two towels and a toilet roll on the unmade bed with a note on top of them. The note read, because of short staff we are unable to service your room. So bins not emptied, no refreshment of tea and coffee and basically nothing touched. They also advertise 24 hour breakfast but didn't make it obvious that it is not in the buffet room. So we arrived down for breakfast at 10.30 only to be told they are closing. Then the girl told us to go ahead and get it breakfast and charged me €36. When I got coffee and juice and something to eat the girl came over and said they were closing in 5 minutes and we needed to eat up and leave. I also paid more for this hotel than hotels in the town centre. Well done Gran Luna. I will be contacting you for some sort of compensation.
Hotellin vastaus
Kommentti: 24.8.2026
Dear Trevor,
Thank you for sharing your valuable feedback.
We sincerely apologise that your experience fell short in several areas.
Moreover, our hotel is located just a ten-minute stroll from the city centre and tourist attractions such as the Alhambra or Sierra Nevada. We also have on-site restaurants including our Gastro Bar featuring various freshly prepared dishes from Granadian tapas to Mediterranean delights, popular meat dishes and a vegetarian menu to cater to food preferences that our guests enjoy for a dining experience each night.
Furthermore, your feedback regarding the room has been noted for review as we strive to offer our guests refreshed accommodations, and high-quality housekeeping services daily. We have also taken note of your comments to refine our communications regarding breakfast venue and time. Your detailed review will be shared directly with the management teams for their attention, and we are committed to addressing these matters promptly so that guests receive a high standard of service at all times.
Nonetheless, we hope you had time to relax in our pool during your visit.
It would be a pleasure to welcome you back for an improved stay in future.
Best regards,
Elisa González
deLuna Experience Team
deLuna Hotels
Thank you for sharing your valuable feedback.
We sincerely apologise that your experience fell short in several areas.
Moreover, our hotel is located just a ten-minute stroll from the city centre and tourist attractions such as the Alhambra or Sierra Nevada. We also have on-site restaurants including our Gastro Bar featuring various freshly prepared dishes from Granadian tapas to Mediterranean delights, popular meat dishes and a vegetarian menu to cater to food preferences that our guests enjoy for a dining experience each night.
Furthermore, your feedback regarding the room has been noted for review as we strive to offer our guests refreshed accommodations, and high-quality housekeeping services daily. We have also taken note of your comments to refine our communications regarding breakfast venue and time. Your detailed review will be shared directly with the management teams for their attention, and we are committed to addressing these matters promptly so that guests receive a high standard of service at all times.
Nonetheless, we hope you had time to relax in our pool during your visit.
It would be a pleasure to welcome you back for an improved stay in future.
Best regards,
Elisa González
deLuna Experience Team
deLuna Hotels
Pariskunta
Kommentti: 18.8.2026
Majoittui: elo 2026
Not as good as expected
check-in was a bit drawn out due to new requirements. the rooms were OK but other clientele were not so polite: leaving a dirty diaper in the trash next to the elevator. The breakfast was ok, but the dinner was not that good. Maintenance could step up a little on the outside areas.
Hotellin vastaus
Kommentti: 24.8.2026
Dear Norma,
Many thanks for your valuable feedback.
We are glad that the breakfast met your expectations.
However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We recognize that the check-in procedures can take a little longer when new requirements are in place. Furthermore, we apologize for any discomfort caused by the behavior of other guests, the dining experience in the evening, and the upkeep of the outdoor areas. Our team always strives to maintain a pleasant atmosphere and appreciates knowing about your experience.
Finally, we are thrilled that you found your room clean.
We would love to welcome you back.
Best regards,
Elisa González
deLuna Experience Team
deLuna Hotels
Many thanks for your valuable feedback.
We are glad that the breakfast met your expectations.
However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We recognize that the check-in procedures can take a little longer when new requirements are in place. Furthermore, we apologize for any discomfort caused by the behavior of other guests, the dining experience in the evening, and the upkeep of the outdoor areas. Our team always strives to maintain a pleasant atmosphere and appreciates knowing about your experience.
Finally, we are thrilled that you found your room clean.
We would love to welcome you back.
Best regards,
Elisa González
deLuna Experience Team
deLuna Hotels
Nimetön matkustaja
Kommentti: 2.8.2026
Majoittui: heinä 2026
The pool was dirty, kids club no AC, a mess, bed in the room separated from the wall, shower wasn’t working properly, empty hand soap in the room. It was not 4 star!
Erittäin hyvä sijainti
Plaza Manuel Cano, 2, Ronda, Granada, 18004, Espanja|1,33 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
14.00
Uloskirjautuminen ennen:
12.00
Hyvä tietää
Lemmikkieläimet sallittu lisämaksusta
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Jos haluat lisätietoja lisävuoteiden lisäämisestä, ota yhteyttä hotelliin.
Gran Hotel Luna de Granada: UKK
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