Hotel Alexander
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Poimintoja
Sisäänkirjautuminen alkaen: | 14.00 |
|---|---|
Uloskirjautuminen ennen: | 11.30 |
Lemmikit | Lemmikkieläimet sallittu lisämaksusta |
Mukavuudet
Wi-Fi
Pysäköinti
Uima-allas
Kuntoilukeskus
Kylpylä
Ravintola
Lisää tietoa hotellista Hotel Alexander
Hotel Alexander
Hotel Alexander on ensiluokkainen moderni hotelli, joka sijaitsee erittäin hiljaisella paikalla, lähellä Weggisin kylän keskustaa. Se tarjoaa upean näköalan Vierwaldstättersee-järvelle ja Keski-Sveitsin vuorille.
Arvostelut tarjoaa 
Nimetön matkustaja
Kommentti: 14.6.2026
Majoittui: kesä 2026
Where to start? The view across the lake was a wonderful. And the staff! They were amazing and so friendly and helpful. They took the time to provide little extras at breakfast or helping to suggest local activities. Next the breakfast was wonderful too. Fresh cheezes, bread, eggs, well seasoned bacon, fresh fruits and pastries made for a scrumptious meal. The pool though small, had an amazing feature that I wasn't expecting; hydro foot massage! After a long day hiking my feet were completely restored. Then I hung out in the spa for a while. The spa was time well spent. The surrounding town of Weggis was quiet and totally Swiss. And the staff (Victor) was happy to take us via a courtesy shuttle to and from the local boat station. He, like all the others bend over backwards to be helpful and kind. Oh...and in the evenings there was life piano music down in the restaurant. All around a great experience that I would do all over again next year. Stay here, you'll love it!
Pariskunta
Kommentti: 23.3.2026
Majoittui: maalis 2026
Most regrettable mistake
The most regrettable mistake I’ve ever made in my years of travel and paid $877 USD for two days for it. I will lay out facts, pictures and receipts for anyone reading to decide if this is a 4 star hotel worth the price. We stayed here for two nights, 3/21-3/23 2026.
1. There is major construction right in front of the hotel. I did not know that at time of booking. Found out when I was checking in. Learned that their website had a pop-up window saying there is construction and offering a discount, in German, and German only. Once you change the language of the website to English, the pop-up does not re-appear. After a few tries my husband eventually got an English version to pop up. Ok, my bad. Nowhere in the booking workflow, or the confirmation email does it mention this construction or the discount the hotel claimed is automatically applied. My confirmation email attached as picture.
2. It’s interesting that no other reviews here or on TripAdvisor mention such construction. Only on platforms like booking.com which have stronger guardrails of review manipulation that mention it. The hotel website and response to review claimed “by March 2026 there will be no construction noise”. And that the discount applied was not visible to the guest bcus they booked via booking.com. I booked via the hotel website. I also did not see anything mentioning a discount. At check out the front desk told me the discount was applied bcus the regular rate was over $400+. I’ve attached pictures of the actual construction site. You can decide if the construction looks close to be done with noises, or if the hotel disclosed sufficiently the potential impact to your stay. They are building an entire apartment complex.
3. This claims to be a 4 star wellness hotel, out of respect for the no camera policy in the spa, I did not take pictures. The facilities remind me of a community gym or a chain hotel on the side of a highway. There are no slippers provided, you have to pay for them. the desk at the spa is not staffed. We had to call the front desk for someone to come down and give us a locker key, towels and robes. The pools would have a very nice view if not for the construction, the sauna and steam rooms could be nice, but clearly not well cleaned or maintained. I had a manicure, performed at a single desk in the hallway, right by where fire extinguisher and other equipments are stored.
3. I attached some pictures of the furniture in the room. The room had so many issues my husband and I just had to laugh about it. There are only two pillows, you have to request for more. We were supposed to have two spa bags with robes and towels, nowhere to be found. There are no glassware of mugs, only two champagne glasses and two tall glasses, or paper cups in the communal coffee area at each floor. The bathroom did not have shower gel or conditioner, I had to request it. The feedback forms with the previous guests’ full names on them were left in the room.
You can decide if this is a 4 star experience.
I won’t make comments about the service. Although not every interaction was pleasant, the staff is clearly hard working and doing the best they can to help whenever asked. I will also say there were plenty of people over the weekend who appeared to have enjoyed themselves there. Most appear to be locals.
I hope this review does not disappear. And you can see what you will be getting should you choose to stay at this hotel.
1. There is major construction right in front of the hotel. I did not know that at time of booking. Found out when I was checking in. Learned that their website had a pop-up window saying there is construction and offering a discount, in German, and German only. Once you change the language of the website to English, the pop-up does not re-appear. After a few tries my husband eventually got an English version to pop up. Ok, my bad. Nowhere in the booking workflow, or the confirmation email does it mention this construction or the discount the hotel claimed is automatically applied. My confirmation email attached as picture.
2. It’s interesting that no other reviews here or on TripAdvisor mention such construction. Only on platforms like booking.com which have stronger guardrails of review manipulation that mention it. The hotel website and response to review claimed “by March 2026 there will be no construction noise”. And that the discount applied was not visible to the guest bcus they booked via booking.com. I booked via the hotel website. I also did not see anything mentioning a discount. At check out the front desk told me the discount was applied bcus the regular rate was over $400+. I’ve attached pictures of the actual construction site. You can decide if the construction looks close to be done with noises, or if the hotel disclosed sufficiently the potential impact to your stay. They are building an entire apartment complex.
3. This claims to be a 4 star wellness hotel, out of respect for the no camera policy in the spa, I did not take pictures. The facilities remind me of a community gym or a chain hotel on the side of a highway. There are no slippers provided, you have to pay for them. the desk at the spa is not staffed. We had to call the front desk for someone to come down and give us a locker key, towels and robes. The pools would have a very nice view if not for the construction, the sauna and steam rooms could be nice, but clearly not well cleaned or maintained. I had a manicure, performed at a single desk in the hallway, right by where fire extinguisher and other equipments are stored.
3. I attached some pictures of the furniture in the room. The room had so many issues my husband and I just had to laugh about it. There are only two pillows, you have to request for more. We were supposed to have two spa bags with robes and towels, nowhere to be found. There are no glassware of mugs, only two champagne glasses and two tall glasses, or paper cups in the communal coffee area at each floor. The bathroom did not have shower gel or conditioner, I had to request it. The feedback forms with the previous guests’ full names on them were left in the room.
You can decide if this is a 4 star experience.
I won’t make comments about the service. Although not every interaction was pleasant, the staff is clearly hard working and doing the best they can to help whenever asked. I will also say there were plenty of people over the weekend who appeared to have enjoyed themselves there. Most appear to be locals.
I hope this review does not disappear. And you can see what you will be getting should you choose to stay at this hotel.
Hotellin vastaus
Kommentti: 26.3.2026
Dear Claire
Thank you very much for sharing your experiences in such detail. We greatly appreciate your honesty, as your opinion as a guest is important to us and, as a family-run business, we do our very best every day to keep improving.
We are genuinely sorry that your stay from 21 to 23 March 2026 did not meet our standards. We are aware that parts of our property are in need of renovation, and we are working hard to make these investments gradually.
Here are some explanations regarding your points of criticism:
Future project & building site: The construction project in front of the hotel involves serviced apartments. This is a family project for the future of our business; the 6th generation is already in the starting blocks. We deeply regret that the information was not displayed correctly online in English and are taking this as an opportunity to make immediate corrections.
Wellness & Sustainability: We do not provide disposable slippers, as this saves us over a tonne of waste annually. Our high-quality “Re-Use-Me” slippers are available at reception. We apologise that the spa area was not adequately staffed.
Rooms & Cleanliness: The errors in the provision of your room and the blunder with the old feedback forms are absolutely unacceptable.
We are conducting a thorough internal review to prevent such negligence in future.
Thank you for highlighting the hard work and efforts of our team in a positive light despite everything.
Best regards from Weggis
Family Hasler & Team
Thank you very much for sharing your experiences in such detail. We greatly appreciate your honesty, as your opinion as a guest is important to us and, as a family-run business, we do our very best every day to keep improving.
We are genuinely sorry that your stay from 21 to 23 March 2026 did not meet our standards. We are aware that parts of our property are in need of renovation, and we are working hard to make these investments gradually.
Here are some explanations regarding your points of criticism:
Future project & building site: The construction project in front of the hotel involves serviced apartments. This is a family project for the future of our business; the 6th generation is already in the starting blocks. We deeply regret that the information was not displayed correctly online in English and are taking this as an opportunity to make immediate corrections.
Wellness & Sustainability: We do not provide disposable slippers, as this saves us over a tonne of waste annually. Our high-quality “Re-Use-Me” slippers are available at reception. We apologise that the spa area was not adequately staffed.
Rooms & Cleanliness: The errors in the provision of your room and the blunder with the old feedback forms are absolutely unacceptable.
We are conducting a thorough internal review to prevent such negligence in future.
Thank you for highlighting the hard work and efforts of our team in a positive light despite everything.
Best regards from Weggis
Family Hasler & Team
Liikematkustaja
Kommentti: 3.7.2026
Great location by the lake, excellent food including breakfast.
The hotel has a great location, and if you book a room with a lake view, it is even more beautiful.
The rooms are practically furnished. I got an older one, while my colleagues got a partially newly renovated room.
There is a good wellness area, also with an outdoor pool including loungers.
Furthermore, you can go directly swimming in the lake. There are free SUPs, etc.
The food is really very good!
The service could be a bit better.
All employees are very friendly, but some do not understand/speak German or English.
The house also misses out on some additional sales; we would have liked to consume more, but no one was there to ask us.
The breakfast buffet is great and leaves nothing to be desired, truly excellent!
I only slept with the balcony door open because it was too warm.
There is neither air conditioning nor any other device for cooling down.
The bed was much too hard for me. I thought it was sagging (old mattress) and you can feel the wooden base. My colleagues in the renovated rooms had the same problem, however. So it is probably the type of bed.
(that's why I wouldn't come back, because I can't find restful sleep)
If you do not have sleep problems with hard beds, the hotel is absolutely recommendable. Thank you very much!
The rooms are practically furnished. I got an older one, while my colleagues got a partially newly renovated room.
There is a good wellness area, also with an outdoor pool including loungers.
Furthermore, you can go directly swimming in the lake. There are free SUPs, etc.
The food is really very good!
The service could be a bit better.
All employees are very friendly, but some do not understand/speak German or English.
The house also misses out on some additional sales; we would have liked to consume more, but no one was there to ask us.
The breakfast buffet is great and leaves nothing to be desired, truly excellent!
I only slept with the balcony door open because it was too warm.
There is neither air conditioning nor any other device for cooling down.
The bed was much too hard for me. I thought it was sagging (old mattress) and you can feel the wooden base. My colleagues in the renovated rooms had the same problem, however. So it is probably the type of bed.
(that's why I wouldn't come back, because I can't find restful sleep)
If you do not have sleep problems with hard beds, the hotel is absolutely recommendable. Thank you very much!
Hotellin vastaus
Kommentti: 14.7.2026
Grüezi
Ganz herzlichen Dank für Ihre tolle und ehrliche Rückmeldung! Es freut uns sehr, dass Ihnen die Lage, der Wellnessbereich mit Aussenbad und der direkte Seezugang so gut gefallen haben. Auch das Frühstücksbuffet und das Essen kamen bei Ihnen richtig gut an, dieses Kompliment geben wir sehr gerne an unsere Küche weiter.
Die noch nicht renovierten Zimmer werden zeitnah saniert. Vor allem die Badezimmer sind bald alle auf dem neusten Stand.
Eine Klimaanlage haben wir aktuell leider noch nicht. Mit unserer neuen Seewasserpumpe, die ab 2028 mit Fertigstellung des Neubaus in Betrieb geht, können wir die Raumtemperatur künftig besser regulieren. Bis dahin darf jederzeit gerne ein Ventilator an der Reception angefragt werden.
Zu den Matratzen: Es sind spezielle Naturmatratzen, die eigentlich sehr bequem sein sollten. Da aber jeder Gast andere Vorlieben hat, empfinden manche sie als etwas härter. Falls dies der Fall ist, kann jederzeit ein Topper an der Reception verlangt werden, das machen wir sehr gerne.
Ihre Rückmeldung zum Service nehmen wir uns ebenfalls sehr zu Herzen und sprechen dies intern an. Das entspricht nicht unseren Standards, und dafür möchten wir uns entschuldigen.
Wir hoffen sehr, Sie trotzdem wieder bei uns begrüssen zu dürfen und Sie dann auch von einem erholsamen Schlaf zu überzeugen. Herzlichen Dank nochmals für Ihre Rückmeldung!
Herzliche Grüsse aus Weggis
Familie Hasler & Team
Ganz herzlichen Dank für Ihre tolle und ehrliche Rückmeldung! Es freut uns sehr, dass Ihnen die Lage, der Wellnessbereich mit Aussenbad und der direkte Seezugang so gut gefallen haben. Auch das Frühstücksbuffet und das Essen kamen bei Ihnen richtig gut an, dieses Kompliment geben wir sehr gerne an unsere Küche weiter.
Die noch nicht renovierten Zimmer werden zeitnah saniert. Vor allem die Badezimmer sind bald alle auf dem neusten Stand.
Eine Klimaanlage haben wir aktuell leider noch nicht. Mit unserer neuen Seewasserpumpe, die ab 2028 mit Fertigstellung des Neubaus in Betrieb geht, können wir die Raumtemperatur künftig besser regulieren. Bis dahin darf jederzeit gerne ein Ventilator an der Reception angefragt werden.
Zu den Matratzen: Es sind spezielle Naturmatratzen, die eigentlich sehr bequem sein sollten. Da aber jeder Gast andere Vorlieben hat, empfinden manche sie als etwas härter. Falls dies der Fall ist, kann jederzeit ein Topper an der Reception verlangt werden, das machen wir sehr gerne.
Ihre Rückmeldung zum Service nehmen wir uns ebenfalls sehr zu Herzen und sprechen dies intern an. Das entspricht nicht unseren Standards, und dafür möchten wir uns entschuldigen.
Wir hoffen sehr, Sie trotzdem wieder bei uns begrüssen zu dürfen und Sie dann auch von einem erholsamen Schlaf zu überzeugen. Herzlichen Dank nochmals für Ihre Rückmeldung!
Herzliche Grüsse aus Weggis
Familie Hasler & Team
Nimetön matkustaja
Kommentti: 29.6.2026
Majoittui: kesä 2026
Great hotel in fabulous location with fantastic lake and mountains views. Staff were excellent and amenities were good. Shame for us was that there was major expansion construction work going in directly in front of the hotel and although 'paused' for summer we were not told about any of this until a few days before we arrived. Despite the 'pausing' there was still noise and dust being created directly in front of our room (and almost all other rooms) every day by workers apparently dealing with water leaks in the new construction basement. Dust was an issue as the whole building site was a big dust bowl and dust got everywhere, especially in balcony chair cushions which when shaken released huge clouds of dust and became unusable. This was tolerated for our short stay (we had few alternative options) but we reported this on departure to reception staff who apologised but made no gesture in recognition of the problem. We were disappointed about this as it could have been dealt with more honestly upfront after booking months ago and before we set off to visit and some acknowledgement of the issue reflected in the bill.
Nimetön matkustaja
Kommentti: 3.6.2026
Majoittui: touko 2026
Location is good. Town is beautiful however the hotel does not deserve to be ranked as a 4 star hotel due to how dirty rooms were. We had three rooms. 2 rooms had spider webs and other insects . One room smelled like a rotten cheese that the staff was aware of and changed to another room.
I cannot believe that the regional health department allows this hotel to operate this way !
I cannot believe that the regional health department allows this hotel to operate this way !
Erinomainen sijainti
Hertensteinstrasse 42, Weggis, 6353, Sveitsi|0,78 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
14.00
Uloskirjautuminen ennen:
11.30
Hyvä tietää
Lemmikkieläimet sallittu lisämaksusta
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Hotel Alexander: UKK
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