Hostel Suites DF
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Poimintoja
Sisäänkirjautuminen alkaen: | 14.00 |
|---|---|
Uloskirjautuminen ennen: | 11.00 |
Lisää tietoa hotellista Hostel Suites DF
Hostel Suites DF
Featuring bright accommodation with a free breakfast and free Wi-Fi, Hostel Suites DF is set less than 200 metres from Mexico City's Paseo de la Reforma. It offers free towels and bed linen.Hostel Suites has both beds in shared dorms and private rooms. Some accommodation comes with a TV.A continental breakfast is served in the Suites DF's dining room or on the terrace. Guests can make use of a communal kitchen and lounge with a TV.Staff at the 24-hour reception can provide information on city tours and Mexico City's attractions. Hidalgo Metro Station is 400 metres away and connects guests to Mexico City International Airport is less than an hour.
Arvostelut tarjoaa 
Muu
Kommentti: 13.1.2023
Majoittui: tammi 2023
Affordable and Great Location
I stayed at Hostel Suites DF for my week in CDMX. I really liked how central it was to the historic center as well as to public transit. The staff were nice and they provided a comprehensive list of activities to keep us busy. I was a little disappointed at the state of some of the facilities. Our bathroom door and shower door did not close properly and my bed was a bit creaky. Also the noise was very loud from the common areas into my room (luckily the common areas are shutdown around 1 AM).
Overall it was a really good for socializing, affordability, and proximity. Would recommend if you're on a budget.
Overall it was a really good for socializing, affordability, and proximity. Would recommend if you're on a budget.
Ryhmät
Kommentti: 9.5.2024
Majoittui: touko 2024
Bed bugs and poor management
BED BUGS !!!
I wish I could say I had a good experience here. Staff at first were very friendly, the terrace was beautiful, and daily breakfast was great.
At first I was not going to write a review because bed bugs are a common thing and often out of the hostels control when so many people come and go. HOWEVER, I woke up with bites all 3 days of our stay. I didn't see a bug until the 3rd night when I immediately went to reception at 2am and they moved me and my roommates....next door to a room with eggs. Again we switched and this time received a private room for my friend and I. Upon inspection for further bugs, we found an open condom wrapper under a mattress. This tells me that the room was NOT properly cleaned nor inspected before new guests.
It is important to note that reception told us our clothes could be cleaned before we would be leaving the next day. As we would obviously not be staying for our original plan of a 4 night stay.
The fumigation team was there right away in the morning and we were assured it would be ok. The 1st 2 rooms we had found bugs/eggs were cleaned. The room that we had actually slept in (and potentially spread to) was not fumigated.
We were then told that there was no way our clothes could be washed as laundry service was not available at this hostel. The man we'd spoken to the night prior was not answering his phone. We were told to go 2 blocks away and have a laundromat clean everything. Here we are in our contaminated pajamas being told to suck it up and deal. We explained that our current clothes would need to be done as well and they eventually agreed. So we spent all day 10am-5pm waiting for our clothes and bags to be cleaned as we sat in TOWELS with other guests present on the outdoor terrace. I will say the cleaning team was wonderful staying 2 hours past their shift to complete this for us on top of preparing other rooms for new guests.
We had told reception at 10am that we would not be staying our last night and that we would like to be refunded for this. (24 h notice is required and as checkout was at 11 and check in the following day was at 2 this was plenty of notice). We also requested a refund for our previous night as we did not sleep and it seemed unfair to us given the conditions.
When we had packed our things and went down to turn in our keys, reception then told us it was too late. They claimed that because we had not turned in our keys or completely exited the rooms by 11am we were not eligible for a refund. HOWEVER all of our things were still in the room as it was fumigated and our laundry being cycled into the routines of the hostel prevented us from leaving any earlier.
My friend had a very serious conversation on the phone with the owner who said he did not care if bad reviews were left, gaslighting us saying that we brought it with us (that would not explain the eggs in the 2nd room), and overall being very passive aggressive toward us, 2 young female travellers.
This hostel needs to take accountability for this. And future travellers beware of management.
I wish I could say I had a good experience here. Staff at first were very friendly, the terrace was beautiful, and daily breakfast was great.
At first I was not going to write a review because bed bugs are a common thing and often out of the hostels control when so many people come and go. HOWEVER, I woke up with bites all 3 days of our stay. I didn't see a bug until the 3rd night when I immediately went to reception at 2am and they moved me and my roommates....next door to a room with eggs. Again we switched and this time received a private room for my friend and I. Upon inspection for further bugs, we found an open condom wrapper under a mattress. This tells me that the room was NOT properly cleaned nor inspected before new guests.
It is important to note that reception told us our clothes could be cleaned before we would be leaving the next day. As we would obviously not be staying for our original plan of a 4 night stay.
The fumigation team was there right away in the morning and we were assured it would be ok. The 1st 2 rooms we had found bugs/eggs were cleaned. The room that we had actually slept in (and potentially spread to) was not fumigated.
We were then told that there was no way our clothes could be washed as laundry service was not available at this hostel. The man we'd spoken to the night prior was not answering his phone. We were told to go 2 blocks away and have a laundromat clean everything. Here we are in our contaminated pajamas being told to suck it up and deal. We explained that our current clothes would need to be done as well and they eventually agreed. So we spent all day 10am-5pm waiting for our clothes and bags to be cleaned as we sat in TOWELS with other guests present on the outdoor terrace. I will say the cleaning team was wonderful staying 2 hours past their shift to complete this for us on top of preparing other rooms for new guests.
We had told reception at 10am that we would not be staying our last night and that we would like to be refunded for this. (24 h notice is required and as checkout was at 11 and check in the following day was at 2 this was plenty of notice). We also requested a refund for our previous night as we did not sleep and it seemed unfair to us given the conditions.
When we had packed our things and went down to turn in our keys, reception then told us it was too late. They claimed that because we had not turned in our keys or completely exited the rooms by 11am we were not eligible for a refund. HOWEVER all of our things were still in the room as it was fumigated and our laundry being cycled into the routines of the hostel prevented us from leaving any earlier.
My friend had a very serious conversation on the phone with the owner who said he did not care if bad reviews were left, gaslighting us saying that we brought it with us (that would not explain the eggs in the 2nd room), and overall being very passive aggressive toward us, 2 young female travellers.
This hostel needs to take accountability for this. And future travellers beware of management.
Ryhmät
Kommentti: 9.5.2024
Majoittui: touko 2024
Bed Bugs and No Care
Bed Bugs infestation:
I really don’t like writing negative reviews and believe in compromise to work through a situation but during our stay suites DF in Mexico City, my friend and I experienced a series of unsettling events. It all began when we woke up with mysterious bites, which we initially dismissed as mosquito bites. However, the situation worsened when we discovered actual bed bugs crawling near us on the bed. We promptly brought one to the reception along with photographic evidence in the middle of the night.
The initial receptionist appeared concerned and quickly gave us keys to a different room opposite to ours. We meticulously checked the new beds for any signs of infestation and were disheartened to find bed bug eggs on them. After expressing our concerns about the situation and requesting our belongings to be washed and dried before leaving due to the risk of carrying the bugs with us, we were promised that our clothes would be taken care of in the morning, and let the receptionist know we would not be staying the next day.
Despite their initial assurances, things took a turn for the worse. The new room provided to us had its own set of issues, including an open condom wrapper under the mattress. Exhausted and frustrated, we decided to address the matter with the receptionist the next morning. A fumigator showed up in the morning which gave us hope that this was all going to be dealt with accordingly and said if everything ended up being okay we would not write a review.
However, things escalated when the day receptionist took over and we were left waiting without clear instructions. We were informed that we needed to take our belongings to a laundromat a few blocks away, which seemed unreasonable given the circumstances (two young female travellers in pjs that also needed to come off to get taken care of). After a conversation with the owner, we finally got assurance that our clothes would be washed and dried.
It should be noted that at 10AM (before checkout time) we went down to the day receptionist (not the one we spoke to at night) who said once our clothes were finished we could come down for our refund for the previous night and the night we would not be staying anymore.
The whole day was spent waiting for our items to be cleaned from 10-5 while we had to sit in only towels on the terrace with other people around. During this time the two initial rooms were being fumigated. Unfortunately, we realized that the room we had stayed in the night before was not properly cleaned, or fumigated, leaving us anxious about potential Re infestation for whoever stays there next. The majority of our things we were told had to be left in the room that was being fumigated so we could not use the room we payed for. Once our clothes were finally finished, we went back down to reception to ask about the refund again but were denied a refund for the unpleasant experiences and inconveniences faced. We felt disregarded and mistreated.
In the end, feeling frustrated and unsupported, realizing that the owner and reception did not care. The owner literally said he did not care about bad reviews. The entire ordeal not only ruined a day of our trip but also left a lasting impression of displeasure. Extremely disappointed in how the owner and reception as we were hopeful when we had first arrived that things would go well. A hostel needs to have precautions and steps taken after something like this happens, suites DF was not prepared and did not look out for us
I really don’t like writing negative reviews and believe in compromise to work through a situation but during our stay suites DF in Mexico City, my friend and I experienced a series of unsettling events. It all began when we woke up with mysterious bites, which we initially dismissed as mosquito bites. However, the situation worsened when we discovered actual bed bugs crawling near us on the bed. We promptly brought one to the reception along with photographic evidence in the middle of the night.
The initial receptionist appeared concerned and quickly gave us keys to a different room opposite to ours. We meticulously checked the new beds for any signs of infestation and were disheartened to find bed bug eggs on them. After expressing our concerns about the situation and requesting our belongings to be washed and dried before leaving due to the risk of carrying the bugs with us, we were promised that our clothes would be taken care of in the morning, and let the receptionist know we would not be staying the next day.
Despite their initial assurances, things took a turn for the worse. The new room provided to us had its own set of issues, including an open condom wrapper under the mattress. Exhausted and frustrated, we decided to address the matter with the receptionist the next morning. A fumigator showed up in the morning which gave us hope that this was all going to be dealt with accordingly and said if everything ended up being okay we would not write a review.
However, things escalated when the day receptionist took over and we were left waiting without clear instructions. We were informed that we needed to take our belongings to a laundromat a few blocks away, which seemed unreasonable given the circumstances (two young female travellers in pjs that also needed to come off to get taken care of). After a conversation with the owner, we finally got assurance that our clothes would be washed and dried.
It should be noted that at 10AM (before checkout time) we went down to the day receptionist (not the one we spoke to at night) who said once our clothes were finished we could come down for our refund for the previous night and the night we would not be staying anymore.
The whole day was spent waiting for our items to be cleaned from 10-5 while we had to sit in only towels on the terrace with other people around. During this time the two initial rooms were being fumigated. Unfortunately, we realized that the room we had stayed in the night before was not properly cleaned, or fumigated, leaving us anxious about potential Re infestation for whoever stays there next. The majority of our things we were told had to be left in the room that was being fumigated so we could not use the room we payed for. Once our clothes were finally finished, we went back down to reception to ask about the refund again but were denied a refund for the unpleasant experiences and inconveniences faced. We felt disregarded and mistreated.
In the end, feeling frustrated and unsupported, realizing that the owner and reception did not care. The owner literally said he did not care about bad reviews. The entire ordeal not only ruined a day of our trip but also left a lasting impression of displeasure. Extremely disappointed in how the owner and reception as we were hopeful when we had first arrived that things would go well. A hostel needs to have precautions and steps taken after something like this happens, suites DF was not prepared and did not look out for us
Ryhmät
Kommentti: 24.1.2024
Majoittui: tammi 2024
Terrible hostel
This hostel might be the worst hostel I’ve ever stayed at and I’ve traveled through many $3 hostels through Southeast Asia when saying that. They’re showers put out two small streams of water. Ours actually stopped working completely. Our outlets in our room also wouldn’t hold any of our phone chargers, they kept falling out. And the lady’s who make breakfast in the morning were not friendly. Vibe in general was non existent. should’ve paid a higher dollar for a hostel with working amenities.
Pariskunta
Kommentti: 26.12.2023
Majoittui: joulu 2023
Nice staff & location, but subpar building
Pros: The staff was friendly (shout out Marco and the janitorial staff especially!) and the location is solid.
Cons: We were put in a private room right next to some kind of club which was constantly playing loud music. The TV didn't work at all, the water only worked about half of the time, and the general noisiness made it very challenging to get a good rest.
Cons: We were put in a private room right next to some kind of club which was constantly playing loud music. The TV didn't work at all, the water only worked about half of the time, and the general noisiness made it very challenging to get a good rest.
Erinomainen sijainti
Jesús Terán 38, México, 06030, Meksiko|1,89 km keskustasta
Sisään- ja uloskirjautuminen
Sisäänkirjautuminen alkaen:
14.00
Uloskirjautuminen ennen:
11.00
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Hostel Suites DF: UKK
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